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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled like a wet dog. Ventilation was poor even with the windows opened as far as it would go and the noisy bathroom fan running. Aside from the smell, it was clean. There's a great kitchenette in the room, but no dishes or pots or silverware or cups are provided, you have to get all that from the desk. Breakfast was among the weakest I've had at a hotel. Hard boiled eggs, yogurt, some granola bars, and instant oatmeal. They ran out of hot water early on so we couldn't make oatmeal, and there were no bowls only cu... read more
Business response:
Dear Ryan, We sincerely apologize for the odor, limited ventilation, and challenges with breakfast and supply availability. We understand how these issues affected your experience and are addressing them with our housekeeping, front desk, and food service teams. We’re also reviewing staffing to better support guest needs. Your input helps us improve, and we truly appreciate your stay. We look forward to welcoming you back soon. Sincerely, Hotel Management
Upon arriving to the hotel, the room keys were not working so each time we wanted to go in our room we had to stop at the front desk. This issue was not resolved until the next day. The complimentary “breakfast” consisted of oatmeal packets. If you were lucky enough, you might have gotten a small yogurt or a pack of 2 boiled eggs. There is a large gathering of local unhoused people that gather around the Burger King and gas station next door. I will say, there is local security at the hotel at all times but I believe this sp... read more
Business response:
Dear Stephen, We sincerely apologize for the inconvenience caused by the malfunctioning room keys and regret that the issue was not resolved sooner. We also understand your disappointment with the limited breakfast selection and the condition of our towels and linens. Your observations regarding the surrounding area are noted, and while we do provide security for guest safety, we acknowledge how the environment may have affected your comfort. Your feedback is valuable and will be shared with our operations team for immediate... read more
Unsafe neighborhood
Business response:
Dear Jon, Thank you for sharing your concerns. We’re sorry the surrounding area did not provide the sense of comfort you expected. Guest safety remains a top priority, and we maintain a dedicated security presence while working closely with local authorities to support a secure environment. Your feedback has been shared with the relevant teams as we continue to evaluate and improve the overall experience. We appreciate your perspective and hope to welcome you again under better circumstances. Sincerely, Hotel Management
It was horrible,
Business response:
Dear Stefanie, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations. Providing a comfortable and welcoming environment is important to us, and it’s disappointing to know that we fell short during your stay. Your comments have been noted and will be shared with the appropriate teams for improvement. We value your perspective and hope to have the chance to offer a more positive visit in the future. Sincerely, Hotel Management
I hate to start this with negatives but I am. We got to the room approximately 9:30 6/8/2025 and checked in. Had to go back to the desk to get my key to work. Then went to wash my face not washcloths or hand towels. Mention this at the desk when leaving and the clerk said they would be that night. Not!! The clerk on duty was upset with the previous clerk saying she never does her job! She begrudgingly got us our supplies. Went to the room and key doesn't work again. Another trip to the desk. The water in the shower appeared ... read more
Business response:
Dear Marie, We sincerely apologize for the multiple inconveniences you encountered, including issues with your room key, missing linens, staff communication, and low water pressure in the shower. These matters fall short of our service standards, and we are addressing them with our team to prevent future recurrence. Your comments have been shared with both housekeeping and maintenance for immediate attention. We value your feedback and are committed to making improvements. We hope you will consider giving us another opportun... read more
Great inside but terrible outside not recommend The room was clean and nice, but the outside was horrible, there were homeless people and drug users all around, trash and cigarette butts all over. The hall to our room smelled like pot. The front desk ladies weren't very pleasant but one. There was a kitchen but no coffee pot or hair dryer nor did the hotel have an ice machine. The whole city of Portland was riddled with homeless people it was sad.
Business response:
Dear Linda, We sincerely apologize for the exterior conditions and any discomfort you experienced. While some challenges stem from the surrounding area, we are actively working to maintain a safe and welcoming environment on our property. We also regret the missing amenities and your front desk experience. We truly appreciate your insights and hope to provide a better experience next time. Sincerely, Hotel Management
Upon arrival there was no room available, even though we were hours after the expected check-in. Got to the room to sink was completely full of water and would not drain and did not drain the entire time We were there, The blinds were fully drawn down with broken chain and the Chain was just sitting in the window. The exhaust fan didn't work in the bathroom as well. We have time stamped photos of the problems as well.
Business response:
Dear Dylan, We sincerely apologize for the delay in room availability and the maintenance issues you experienced, including the sink drainage, broken blinds, and non-functioning exhaust fan. This is far below the standards we strive to maintain, and we appreciate you bringing these concerns to our attention with photos. Our maintenance team is actively addressing these problems to improve future guest experiences. We value your comments and hope to better serve you next time. Sincerely, Hotel Management
Overall not cleanly at all, our room smelled very bad and wasn’t fully cleaned when we arrived. Breakfast was not good and the area around the hotel is scary and homeless people live down the street.
Business response:
Dear Arianna, We’re sorry to hear about the cleanliness issues and odor in your room upon arrival this is not the standard we aim to provide. We also regret that our breakfast did not meet your expectations and that the surrounding area made you feel uncomfortable. Your concerns have been shared with our housekeeping and management teams for immediate attention. We appreciate you bringing these matters to our attention and hope for a chance to improve your experience. We look forward to welcoming you back. Sincerely, Hotel M... read more
Don’t recommend, the area was industrial, was given a room with a broken toilet. The hallway smelled like tobacco, weed, and dog pee. Highly recommend find somewhere else to stay. After bringing up that the toilet wasn’t flushing properly the front desk person said oh yeah it’s been like that for a week.
Business response:
Dear Alicia, We sincerely apologize for the issues you experienced, especially with the condition of your room and the hallway odors. It’s unacceptable that a maintenance concern like a broken toilet was not promptly addressed, and we are taking corrective action with our team. Your comments help us identify areas needing immediate improvement. We strive to provide a clean, comfortable environment for all guests and hope for the opportunity to improve your experience. We look forward to welcoming you back. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.