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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast was provided even it was mentioned while booking.
Business response:
Dear Pankaj, We apologize for the inconvenience regarding breakfast not being available during your stay. We are working to update all listings for accuracy. We understand how this could be frustrating and truly appreciate your understanding. Your experience is important to us, and we hope to better serve you in the future. Sincerely, Hotel Management
No hot breakfast
Business response:
Dear luisa, We apologize for the inconvenience caused by the absence of a hot breakfast during your stay. We understand how this may have impacted your experience. We are actively exploring solutions and working to update all booking platforms to reflect this accurately. Your comfort matters to us, and we appreciate your understanding. We hope to better serve you next time. Sincerely, Hotel Management
The area is horrible, doesn't feel safe to even check in, any way to get refund back??
Business response:
Dear Guest, We're sorry to hear that you felt uncomfortable with the surrounding area. Guest safety and peace of mind are very important to us, and while the neighborhood is typically quiet, we understand perceptions can vary. We appreciate your comments and hope to have the chance to welcome you back. Sincerely, Hotel Management
The property smelled awful, like smoke and I'm guessing all the food people were cooking in their units. There were always multiple people smoking outside and there were tons of transients/homeless around the property which made me feel very unsafe and worried about my vehicle being broken in to. The room was finished nicely, but the water pressure was horrendous and the bathroom lighting was so dim. The bed was rock hard and the pillows were so small. The staff were pleasant and accommodating.
Business response:
Dear Guest, We sincerely apologize for the discomfort caused by the odor around the property, the low water pressure, dim bathroom lighting, and the bed and pillow quality. We also regret that you felt unsafe due to the activity around the area. Please know we are actively working to improve both our property’s condition and guest comfort, as well as coordinating with local authorities to ensure a secure environment. Sincerely, Hotel Management
We arrived to the property about 6:30 pm,after a long drive.
Business response:
Dear Guest, Thank you for your feedback and for choosing to stay with us after your long journey. We understand how important a smooth and welcoming arrival is, especially after a full day of travel, and we’re sorry if your experience didn’t meet expectations. If there were any issues upon check-in or during your stay, please know that your concerns are being taken seriously and will be addressed with our team to ensure improvements moving forward. We truly value your input and the opportunity to serve you better in the futu... read more
Business response:
I am sorry your stay did not go as well as planned. Please reach out if you want to share any issues you may have had.
The area is overloaded with homeless. The rooms smell like chemicals
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We understand concerns about the surrounding area and want to assure you that we’re working closely with local authorities and community partners to support a safer and more welcoming environment for all. Regarding the room odor, we apologize for any discomfort caused. We use cleaning products that meet high hygiene standards, but we recognize that sensitivity to scents can vary, and we will review ... read more
Key to room did not work No service for second night No hair dryer, no trash can No clean towels No service on second night No ice machine No attendant on arrival No receipt offered Sceatchy neighborhood Offensive odor in hallway All drawers and cupboards left open upon arrival Snippy attendants
Business response:
Dear Guest, We sincerely apologize for the multiple inconveniences you experienced during your stay, from the malfunctioning key to the lack of amenities and service. Your comments regarding the cleanliness, staff interaction, and overall property condition are taken seriously and will be addressed with our team. We strive to provide a more consistent and comfortable experience and regret that we missed the mark. We’re committed to improving and appreciate you bringing these issues to our attention. We look forward to welcom... read more
Came in after check in, yet was told to wait while they did essentially a hand off for shift chamge, then the oncoming desk clerk yells to her manager that she wants to talk to her about something and left the desk while we waited. Then they didn't have rooms ready, so we had to wait for that. Was all incredibly unorganized and informal.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry for the delays and confusion you experienced upon arrival, especially after a long day of travel. While shift transitions are sometimes necessary, they should never disrupt the guest experience. We recognize how frustrating it must have been to wait for a room past your expected check-in time, and your comments have been shared with appropriate individuals to ensure more seamless and professional service moving forward. Your input is a valuable reminder of t... read more
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.