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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Recycle! Disappointing that coffee was not available after 9, and too bad they don’t encourage recycling!
Business response:
Dear Aleks, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite combined with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again. Sincerely,Hotel Management
Dogs are allowed and there were two or three dogs in the next room that never stopped barking for two days straight. I don’t even think the owners were there with them. I was told they were checking out, but they did not. The staff switched my room to another floor. It was inconvenient to pack up everything, groceries included, but I was very comfortable for the duration of my stay of three more days. I can’t blame the staff who were accommodating and friendly and super apologetic, but ask if your room is located near dogs w... read more
Business response:
Dear Kim,Thank you for sharing your experience. We sincerely apologize for the disturbance caused by the neighboring dogs during your stay. While we strive to provide a welcoming environment for all our guests, including those with pets, we deeply regret the inconvenience this caused you. We appreciate your understanding and are glad our team was able to relocate you and make the rest of your stay more comfortable. Your suggestion to inquire about room placement near pets is valuable, and we will use your feedback to improve... read more
The break fast wasn’t good I just found coffee in the break fast areas And then my room was clean and organized but it wasn’t smell good .
Business response:
Dear Ihanshina, Thank you for your feedback! We are glad you found your room clean and organized at Extended Stay America. We apologize for the breakfast and room odor concerns and are committed to improving these areas. We hope to provide you with an even better experience during your next stay!Sincerely,Hotel Management
Dont waste your time The check in person was very friendly and nice. When i got to the room, there was dirty tissues or rags on the counter top near the stove. I went to close the shade and there was some guy out front my window jumping up onto the electrical box. Scared the crap out of me. The neighbors next door where loud and noisy. Banging around the doors or cabinets, loud music, jumping off stuff causing my bed to shake..etc I called front desk multiple times and told them about what was happening. After they talked to... read more
Business response:
Dear Guest, thank you for sharing your experience. We sincerely apologize for the challenges you faced during your stay, including the cleanliness issues, noise disturbances, and confusion around room change options. We understand how upsetting it must have been, especially with an important event the next day. Your comfort and peace of mind are top priorities, and we regret that these concerns impacted your stay. We are actively working with our team to ensure situations like this are better managed in the future with impro... read more
La actitud del personal es muy mala, el servicio de desayuno es terrible solo te dan café y barritas, las máquinas de productos se traga tu dinero, de los 5 días ninguno pasaron a limpiar o mínimo recoger la basura
Business response:
Dear Brenda,Thank you for sharing your feedback. We sincerely apologize for the negative experience you encountered during your stay. Your comments regarding staff attitude, breakfast service, and the lack of housekeeping are concerning, and we regret that these aspects did not meet your expectations. We will address these matters with our team to ensure improvements are made. Additionally, we apologize for the inconvenience caused by the vending machines and will investigate this issue promptly. Your experience does not ref... read more
the air ventilator is very noisy and I cannot turn it off.
Business response:
Thank you, Jianjun, for sharing your feedback. We sincerely apologize for the inconvenience caused by the noisy air ventilator during your stay. We understand how important a peaceful environment is for a comfortable stay, and we regret that this impacted your experience. Your comments have been shared with our maintenance team to address the issue promptly. We hope you will give us another opportunity in the future to provide you with a better experience.Sincerely,Hotel Management
In a seedy area next to highway/loud. Other guests were partying and ill mannered
Business response:
Thank you, Jennifer, for sharing your experience. We sincerely apologize that your stay was disrupted by noise and the behavior of other guests. We understand how important a peaceful environment is, and we regret that this affected your stay. Your feedback regarding the noise and surroundings has been noted, and we will work with our team to improve the overall experience for future guests. We hope you will consider giving us another chance to provide a more enjoyable visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.