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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean…it was fine. The feel of the property was off, uncomfortable, inside and outside. Wouldn’t stay at any of their properties again.
Business response:
Dear Warren,Thank you for your feedback. While we are glad to hear that your room was clean, we sincerely apologize for the discomfort you experienced during your stay. Your comments about the overall atmosphere of the property are concerning, and we understand how important a welcoming environment is for our guests. We are committed to improving our facilities and ensuring a more enjoyable experience in the future. Your input is invaluable, and we hope you reconsider and allow us the opportunity to serve you better next tim... read more
Although the check-in process was smooth, Extended Stay requires identification from every adult staying in the room.... this is unusual. The room was two doubles and was spacious with a wall to wall desk and kitchenette. However, the room smelled horribly, and there were no other rooms available. The front desk was sympathetic and was able to get us a refund. We found another hotel nearby. We won't stay here again. Perhaps your experience will be better in a different room.
Business response:
Dear Eric,We're glad the check-in process was smooth. However, we are sorry for any inconvenience caused by our identification policy, which is in place to ensure guest safety. We also apologize for falling short of meeting your expectations regarding the room's condition. We will address this with our housekeeping to ensure our room meets our highest standards. Please note that your satisfaction is our top priority, and we are committed to providing exceptional experiences. We hope you will give us a second chance to delive... read more
Positives: staff are very nice, kitchenette in room was nice Negatives: -have to pay extra for housekeeping, includes getting new towels -the included “breakfast” is coffee and a fruit bar -bathrooms were not cleaned before we checked in, truly disgusting -smelled like fecal matter on some of the floors and in one of the elevators Will not be coming back
The TV in my room did not work. The staff came up and tried to fix it, and confirmed the TV was broken. No TV and no HDMI cable available is a real bummer.
Business response:
DearDeborah,Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Our front desk team is always helpful in improving your stay. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We're... read more
Fire alarm in the middle of the night and overly strong smell of detergent in sheets
Business response:
Dear Rebecca, Thank you for sharing your experience. We regret the inconvenience caused by the fire alarm disturbance and the strong detergent scent. Ensuring a comfortable stay for our guests is a priority, and we understand how these issues can impact your experience. We will address the concerns regarding the odor and review our procedures to prevent similar disturbances in the future. Your feedback is valuable and helps us improve our services. We appreciate your understanding.Sincerely,Hotel Management
The rooms are only cleaned every 7 days, the treadmill was broken, there was no breakfast as advertised, and the hallways were frequently dirty.
Business response:
Dear Albert, Thank you for sharing your experience. While we aim to provide a clean and welcoming environment, it's clear that some aspects of your stay did not meet expectations. The room cleaning schedule is designed to accommodate extended stays, but we understand how this might have impacted your visit. We appreciate your feedback and will use it to make improvements where needed.Sincerely,Hotel Management
The doors to the rooms aren’t safe at all
Business response:
Dear Domonique, Thank you for bringing the issue you had with the bathroom door to our attention. Your feedback is essential in helping us refine our guest experience. We apologize for any inconvenience you encountered and will assess ways to enhance privacy and comfort for our guests in the future. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting the area.Sincerely,Hotel Management
It’s an older unit, won’t stay again. There was no room services for the 5 nights we stayed, the bathroom seat was wobbly, hair was found all over our bath tub. No hair condition or lotion avail. Breakfast was sad, coffee gains in the coffee, oat meal packets, and muffin. No warm food or fruits or yogurts. The room AC unit blew scented freshener, very overwhelming.
Business response:
Dear Sambo, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. The condition of your room and the limited breakfast options you mentioned do not reflect the standards we aim to provide. Your comments have been shared with our team to ensure improvements are made. We hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.