Extended Stay America Premier Suites - Providence - East Providence

Michael 

on Expedia

6 years ago

Dissatisfied No coffee maker in room, although one available at front desk. In fact basically no amenities are in the room when you get there but a sign in the room saying these items are available at the desk. In an era where even cheaper chains are trying to out do each other with comforters and pillows etc, this is easily the worst pillows I have seen in a hotel in years. Terrible breakfast spread as well. Just seems like they are behind the curve with the recent trends in lodging 

Anonymous 

on Expedia

6 years ago

Key repeatedly didn’t work. Staff had to take part of door apart for me to get in! 

Gregory 

on Expedia

6 years ago

Sent to the street! I had misplaced my wallet, they refused to let me in. They would not take cash or my car registration for ID. Not such a humane experience, they showed no kindness at all. 

Traveler 

on Expedia

6 years ago

This hotel was disappointing for the following reasons 1) the bed felt like a cot; uncomfortable mattress and pillows. 2) the breakfast was very meager...there was a nice sign for oatmeal but they "ran out" both mornings I was there 3) at 11:30am I received a knock on the door from a manager who was basically telling me that I had passed the 11am check-out time. This is first time that this has ever happened to me in a hotel and there should be a little bit of grace until noon. Plus the hotel was half empty. That was a bit o... read more

Nicolas 

on Expedia

6 years ago

I don’t understand why this hotel was rated so high. Rooms are noisy and cold and free breakfast is just some strong black coffee with cereal bars 

Christine 

on Expedia

6 years ago

First and Last Check in was great, room was clean, location was iffy.. I'm not familiar with the area but I am sure there was a better location we could have chosen. Room was modern and well kept, all seemed great but then there is the noisy, loud tenants that live there and don't care about people who are there for only 1 night. I complained at 1AM, 2AM and 3AM regarding the yelling and banging coming from next door and the lady working the grave yard shift only went to speak with them once and she told them to "please lowe... read more

Anonymous 

on Expedia

6 years ago

amenities were poor; bed uncomfortable, no staff around; not worth he price