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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great brand new hotel.
A little out dated, but nice enough!
Business response:
Dear Kellen, Thank you for taking the time to share your experience. We are glad you enjoyed the positive aspects of your time at Extended Stay America. However, we sincerely apologize for the issues you encountered that disappointed you. Thank you for bringing these issues to our attention, and we hope to make meaningful improvements moving forward.Sincerely,Hotel Management
Clean
Business response:
Dear Benjamin, Thank you for sharing your feedback! We’re thrilled to hear that your experience at Extended Stay America met your expectations for cleanliness. It’s our priority to provide a comfortable and welcoming environment, and we’re delighted you enjoyed your stay. We hope to welcome you back soon.Sincerely,Hotel Management
Prior to booking this hotel I recommend reading the review of Oct. 8, 2024. It described the hotel to a T. The room was clean and roomy but the lack of attention to detail was evident in the craftmanship of the hotel and the cleanliness of it. The hallway needed vacuuming the entire four days we were there but to our knowledge was never vacuumed. A drink was spilled in the elevator and left for several hours. Once mopped, the floor continued to be sticky, and the liquid was evident on the walls and doors. The room had a desk... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear you found the room clean, spacious, and comfortable, and we’re pleased our staff made a positive impression. We understand that certain areas, such as hallway upkeep and amenities, can impact overall comfort, and your comments are valuable in helping us continue to make improvements. We hope your stay was restful, and we appreciate your thoughtful review.Sincerely,Hotel Management
It's great for what it is !
Business response:
Dear Jeremy, Thank you for your wonderful feedback. We are thrilled to learn that you found Extended Stay America to meet your expectations and that you had a great time here. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
Very poor check very rude had to call customer service. Also same clerk at checkout wife said thank you and she just turn away. Wrong person for that kind of position. My stay not
Business response:
Dear John, We are disappointed that we did not provide you with the acknowledgment you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. Apart from this, we hope you and your wife had a pleasant stay. We do hope for another opportunity to show you the hospi... read more
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4.5 star rating with 504 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.