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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator didn't work. Just be informed on the day of check in. How can I find other place to stay.
Business response:
Dear Suchada, We sincerely apologize for the inconvenience you faced due to the elevator being out of service. We understand how frustrating it must have been, especially without prior notice. Our goal is to provide a seamless and comfortable experience, and we regret that we fell short. Your feedback is valuable, and we will work on improving our communication with guests regarding such issues. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Please rea... read more
The only issue was that the elevator was not working, and we were on the third floor.
Business response:
Dear Paola, Thank you for sharing your feedback about your experience at Extended Stay America. While we are glad you had a great stay overall, we are sorry for the inconvenience with the elevators. We will review your comments with our team to ensure this is addressed promptly. Hopefully, we can make your stay more convenient on your next visit to the city. Until then, safe travels!Sincerely,Hotel Management
Smells like dogs elevator not working 😒😒😒
Pro: Nice/clean room and staff very friendly Con:The elevator was not working so I had to make 3 trips up and down the stairs with luggage. There was dog poop and food scatterer in the hallway. I'm sure its difficult for the cleaning crew since the elevators don't work so I don't blame them.
Stuffs were not available all the time. Small lobby.
Business response:
Dear Md Omar, Thank you for sharing your thoughts. A welcoming environment is important, and we appreciate your perspective. The lobby is designed to be functional for guests, and the team is committed to assisting whenever possible. Your feedback is valuable, and we hope your experience overall was enjoyable. We look forward to the opportunity to welcome you again.Sincerely,Hotel Management
Clean, nice, safe.
Great value but..... The elevator was not working but they did call to tell us. Come to find out it's been broken for 2 + months. Faucet in bathroom was broken, shower head needs tightening. The hallways were hot and musty smelling.
Business response:
Dear Guest, Thank you for mentioning what a great value we offer to our guests. We apologize for the issues you had with our elevators. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We appreciate hearing from our guests and hope you will st... read more
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4.5 star rating with 604 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.