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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was okay.
Business response:
Dear Guest, We are glad your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests’ expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
Advantages: very clean & friendly staff Disadvantages: they allow pets- there were 2 Dogs barking in my hallway at 10pm at night & couldnt sleep
Business response:
Dear Guest, We are glad to know that the overall upkeep and the service provided by our team made a positive impression during your stay. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know that for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve our... read more
We got a room on the 2nd floor, when we entered the elevator it smelled like trash and when we arrived on our floor it really smelled like trash. The trash bin in front of the elevator was overflowing and it smelled of trash the entire 5 days of my stay. There were no amenities in the room, and it was not clear upon check-in that we could get toiletries and kitchenette items. The quality of the rooms were dusty and it seemed like it had been a while since the room received a service. Overall the space was sufficient for the ... read more
Business response:
Dear Guest, Thank you for taking the time to provide detailed feedback about your stay. We sincerely regret that shared areas and housekeeping standards did not meet expectations, as cleanliness and comfort are essential to a positive experience. We also apologize for any confusion regarding available in-room supplies. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them ... read more
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4 star rating with 1,228 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.