Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear robin, Thank you for sharing your experience. We apologize for the inconvenience with the toilet paper holder and cleanliness concerns. Guest feedback is crucial to our improvement efforts, and we are addressing these issues promptly. We're glad you appreciated our convenient location for early flights from San Jose airport. Please contact us directly so we can ensure a more comfortable stay for you in the future. Your satisfaction is important to us, and we appreciate your understanding. We look forward to welcoming yo... read more

Business response:

Dear Pamela, We appreciate you being our guest, and we were thrilled to see that you had a pleasant experience with us. Your total satisfaction remains our ultimate goal, and we can't wait to have you back soon for another enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Rodriguez, Thank you for being our guest and for taking the time to review your experience. It's nice to know that you were pleased with the exceptional service from our front desk staff upon your arrival. Our staff works hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. However, it is a regret to learn about the cleanliness concerns you encountered at the breakfast area. We are grateful to you for bringing this to our attention, and w... read more