Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Jordan,Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you enjoyed our outstanding service and convenient location and found us to be an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests.It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management 

Business response:

Dear Jacqueline,Thank you very much for taking the time to review our hotel. Although you were satisfied overall during your stay, we are disappointed we did not meet all of your expectations. Our goal is to deliver outstanding service with great amenities and clean and comfortable suites for our guests to enjoy. We appreciate your feedback about our bedding and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon.Sincerely,Hotel Management 

Business response:

Dear Kiijjuan,It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality.Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management 

Business response:

Dear Nichole,Thank you for your feedback. We're glad to hear that overall, you had a great experience. We appreciate your comments and are committed to ensuring that every detail meets our high standards. We'll make sure to address your concern to improve future stays. Looking forward to welcoming you back soon!Sincerely,Hotel Management