Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Marilyn,Thank you for your positive feedback. We’re delighted to hear that you found your room clean and enjoyed your stay with us. We apologize for any unpleasant smell in the halls and will address this with our housekeeping team. It's wonderful to know you plan to book with us again, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for sharing your experience. We apologize for the cleanliness issues in your first room, as this does not reflect our usual standards. We are glad to hear our front desk team promptly provided a clean room and that you found our customer service satisfactory. Your feedback is valuable, and we will address these concerns with our housekeeping team to prevent future occurrences. We hope to have the opportunity to provide you with a flawless stay in the future. Thank you for staying with us.Sincerely, Hotel... read more

Business response:

Dear Joe, Thank you for your feedback. We’re glad to hear that you found our location to be good. Your satisfaction is important to us, and we appreciate your positive comments. We look forward to welcoming you back to Extended Stay America and providing you with an even better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Ramesh,Thank you so much for your kind words! We're thrilled to hear you enjoyed our clean facilities and friendly staff. It’s our team’s top priority to ensure every guest feels welcome and comfortable, so your feedback truly means a lot to us. We look forward to the opportunity to serve you again soon and make your next stay just as pleasant. Safe travels!Sincerely,Hotel Management