Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Rodriguez, Thank you for being our guest and for taking the time to review your experience. It's nice to know that you were pleased with the exceptional service from our front desk staff upon your arrival. Our staff works hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. However, it is a regret to learn about the cleanliness concerns you encountered at the breakfast area. We are grateful to you for bringing this to our attention, and w... read more

Business response:

Dear Freddy, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We appreciate your positive comments about our location and friendly staff. Ensuring a clean environment is a priority for us, and we apologize for falling short of your expectations. We are addressing cleanliness issues with our team to improve our standards. Your feedback is valuable, and we hope to provide a better experience at Exended Stay America during your next visit.Sincerely,Hotel Management