Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Ivana, We are thrilled you found your room at Extended Stay America spacious and clean! Providing comfortable and tidy accommodations is our priority, and we are delighted that you enjoyed your stay with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back soon for another wonderful experience!Sincerely,Hotel Management 

Business response:

Dear Hugo, We appreciate your feedback regarding your recent stay with us. While we are glad to hear that your experience wasn't negative overall, we are sorry to learn that aspects needed more attention. Our goal is to provide exceptional stays for all our guests consistently, and we regret if we fell short of this during your visit.Your comments are invaluable, and we will use them to enhance our services. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for an improved experienc... read more

Business response:

Dear Ashley, Thank you for staying with Extended Stay America and claiming us as your go-to hotel in San Jose. We're thrilled to read that you find our rooms spacious, clean, and convenient for your needs. Your suggestion for a jacuzzi or in-room hot tub is duly noted, and we'll share this with the appropriate individuals for future improvements. We appreciate your recommendation and look forward to welcoming you back for another great stay!Sincerely,Hotel Management