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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great price Excellent stay
Business response:
Dear Ryan, Thank you for your fantastic review! We are thrilled you had an excellent stay at Extended Stay America. Our team works hard to ensure a positive experience, and we are delighted you enjoyed your time with us. We appreciate your kind words and look forward to hosting you again in the future.Sincerely,Hotel Management
Everything was Good, but Their was No Hot/warm weather
Business response:
Dear Melissa, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Complimentary breakfast... Room size is good enough, but poor complimentary breakfast. I won't return to this hotel chain.
Business response:
Dear Tetsuya, Thank you for taking the time to share your experience with us. We are pleased to know how much you liked your guest room. However, we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience y... read more
Basic hotel satisfied needs The room was very clean. The bed was a bit too hard for my comfort level. The couch was not supportive in the back area at all in you leaned against it. The staff were working hard but the hotel appeared understaffed as the general space was dirty. Towels were left in the stair wells along with trash. The hallways could use a good vacuum and cleaning. The staff were helpful but could not leave the desk if anything was needed for a room. There is a fair amount of street noise at night so it was has... read more
Successfully fixed an issue&got us into our room When we first arrived we were running late to check into our room because our flight was delayed. I called in to let the front desk know that we would be checking in late but they said we couldn’t checkin late so I contacted hotels.com and told them the situation so they could talk to the hotel to see what they could do. Thank goodness they we’re able to get us a late check in, we were able to get to our room and could get warm and relax at last. Thank god for hotels.com for b... read more
Business response:
Dear Beverley, Thank you for sharing your experience at Extended Stay America. We're delighted to hear that Hotels.com played a crucial role in ensuring a smooth and enjoyable stay for you, especially after your delayed flight. Our team appreciates your positive sentiments, and we look forward to welcoming you back for more stress-free and relaxing moments on your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,625 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.