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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid if possible not worth the money they charge! Room was dirty, strewn with dog hair all over so seems housekeeping staff did not do a good job of cleaning once previous occupants checked out.Front desk were helpful though and provided us the extra blankets and utensils when requested.Quality of materials used sub standard with the door handle easily came off when the kid pulled it. Bath tub was dirty as well Breakfast options not good either.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your kind comments about... read more
Hotel room needed an upgrade.
Business response:
Dear Krista, Thank you for choosing Extended Stay America! We appreciate your feedback, as we are constantly striving to improve our services and accommodations. We are discussing your remarks with our team for future enhancements. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.Sincerely,Hotel Management.
Very friendly and helpful staff.
I bought groceries and was told they had no cooking utensils.
Business response:
Dear John, One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you providing us with your feedback as we continually work to improve our guest experience. We hope to welcome you back to our hotel when you return t... read more
The one thing I didn't like was the fact that they bathtub faucet came off and I was unable to shower. There are some repairs that need to be done at this location.
Business response:
Dear Sandra, Thank you for taking the time to review our hotel. We hope you will accept our apologies for the inconvenience caused by the bathtub, and we are glad you alerted us so we could make the necessary repairs. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to... read more
Overbooked. Turned me away. Don’t trust a sane day booking here.
Business response:
Dear David, We are sorry for the issues you experienced with your reservation. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return, and we will provide you with a wonderful experience.Sincerely,Hotel Management
This is my favorite hotel. Having a kitchen with a stove, full size refrigerator, a living room AND a bedroom with nice size bed and a large bathroom! It's like a home. They created a private space in which you can live. Even if you have children.
Business response:
Dear Michele, having you as our guest at Extended Stay America was a pleasure. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,625 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.