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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Odors in the elevator and room
Your kindness really impresses me. I like the people who work here. They are so kind and really nice people. I've been to many hotels so far, but I've never seen people so well taken care of and warm as this one. I am really grateful and thankful that people in the United States have been so moved that I cannot express it in words.Finally, when I left, the manager said to me once again, Thank you for staying here. I was really grateful. thank you. I want my children to see and learn from your kindness.
Business response:
Dear Sunyoun, Thank you for your positive feedback on your stay at Extended Stay America. Our staff's kindness positively impacted your experience, and we're honored that you believe your children can learn from it. We hope to welcome you and your family back in the future. Please let us know if there's anything we can do to make your next visit even more memorable.Sincerely,Hotel Management
Would have like to have kitchen with dishes and items to use to cook with in room and not having to request. Coffee machine, toaster etc. Better control of very young minor running halls knocking on doors and constantly on elevator without supervision. 3/4 of your washing machines not out of order. Overall good place to stay just need couple improvements to be excellent. Staff helped with any question or request ask.
Business response:
Dear David, Thank you for choosing Extended Stay America and posting your valuable feedback. We genuinely care about our guest's total satisfaction. Therefore, we appreciate your observations regarding the aspects where we need to focus. We will review your comments with our team to see how we can improve and enhance our guest experience. Thanks again for the candid remarks; we hope to welcome you back for a much-improved stay.Sincerely,Hotel Management
Room was clean and spacious with simple functional decor and small kitchen.You have to ask front desk for shampoo and other needed toiletries and kitchen stuff.The halls/elevators were not as well cleaned regularly. It would get much better ratings if it was meticulously clean. Staff was nice.
Business response:
Dear Guest, Thank you for choosing us and sharing your experience. We are pleased to know your overall stay was satisfactory, but we are disappointed knowing we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Room condition When we check in, booked room (Quin x 2) are not available, and changed to one bed room. They refund the difference, but we waited for maybe around 30 min to process. In addition, there is a small kitten, but, no material for cooking, even cups, dishes, fork etc. They asked to use sofa bed, but no comfort etc also. If you expect them, it may not be a good idea to use.
Business response:
Dear Yoshihito, Thank you for sharing your candid review. We apologize that the room type you requested was unavailable, and we regret any frustration and inconvenience this caused. Also, our kitchenware is kept at the front desk to ensure cleanliness, and we deliver them to our guest's suites upon their request. Therefore, we're sorry that we failed to inform you of our dishware policy which is communicated to every guest during check-in. We will share all your concerns with the appropriate individuals to ensure such incide... read more
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,626 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.