Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Julie, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed most of your stay with us, and we are sorry for your disappointment with our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you ... read more

Business response:

Dear Guest, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Man... read more

Business response:

Dear Claudio, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Heather, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Leslie, Thank you for choosing our hotel and sharing your feedback. We are glad to know your overall stay was good. However, we are sorry to hear about the lightning issues in your room and the need to air out on the first floor. Thank you for bringing this to our attention. We appreciate you bringing this to our attention, as we take pride in providing outstanding hospitality. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another ... read more