Extended Stay America Premier Suites - San Jose - Airport

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, liked our spacious suites and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you again soon. Sincerely, Hotel Management 

Business response:

It was fantastic to have you our guest at Extended Stay America, and we are delighted you were able to bring your 4-legged family member, too! We love taking care of our guests, and we are happy it showed! Thank you for your nice words. Come back and visit us soon! Sincerely, Hotel Management 

Business response:

Naoko, thank you for being our guest. We are pleased to know you overall had a pleasant visit, but we are sorry we missed meeting some of your expectations. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management