Extended Stay America Premier Suites - San Jose - Airport

Business response:

Tanisha, thank you for taking the time to post your thoughts about your recent visit. We are sorry your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. On a positive note, we hope the rest of your stay was a pleasant one and we thank you for a nice rating. We hope to make a flawless impression on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are thrilled you enjoyed your stay at our hotel. We are also glad you loved your spotless, comfortable room, and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Nicole, thank you for your ten-star review of Extended Stay America. We are thrilled to know you enjoyed our offerings which made your stay an excellent one and that we were able to meet your expectations at a great price. On behalf of everyone here, we invite you to come by again. Sincerely, Hotel Management 

Business response:

Nick, we appreciate the time you took to share your experience online. It was a pleasure knowing you enjoyed the spaciousness of your refreshing accommodation and that you liked the service provided by our associates. On behalf of everyone at Extended Stay America, we invite you to come visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. We hope you will come back and see us when the project has been completed so you can enjoy the final result. Sincerely, Hotel Management 

Business response:

Thank for being our guest. We are glad to read you liked your room and had an overall pleasant visit. However, we are sorry about the roach you saw. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Kindly note, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anyt... read more

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Vikas, are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent feedback, and we look forward to hosting you again soon. Sincerely, Hotel Management