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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Could have been better Overall my stay was ok terrible lighting in the room and they need to air out the first floor.
Business response:
Dear Leslie, Thank you for choosing our hotel and sharing your feedback. We are glad to know your overall stay was good. However, we are sorry to hear about the lightning issues in your room and the need to air out on the first floor. Thank you for bringing this to our attention. We appreciate you bringing this to our attention, as we take pride in providing outstanding hospitality. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another ... read more
Odors in the elevator and room
Your kindness really impresses me. I like the people who work here. They are so kind and really nice people. I've been to many hotels so far, but I've never seen people so well taken care of and warm as this one. I am really grateful and thankful that people in the United States have been so moved that I cannot express it in words.Finally, when I left, the manager said to me once again, Thank you for staying here. I was really grateful. thank you. I want my children to see and learn from your kindness.
Business response:
Dear Sunyoun, Thank you for your positive feedback on your stay at Extended Stay America. Our staff's kindness positively impacted your experience, and we're honored that you believe your children can learn from it. We hope to welcome you and your family back in the future. Please let us know if there's anything we can do to make your next visit even more memorable.Sincerely,Hotel Management
Front desk staff at checking in was rude and very unwelcoming
Business response:
Dear Heather, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 3.5 star rating with 2,655 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.