Extended Stay America Premier Suites - San Jose - Airport

Business response:

Brianna, thank you for the feedback. Although you found us to be a good value, we are sorry for the disappointment you had with the comfort of your bed and pillows. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We regret the disappointment you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. We hope to have an opportunity to host you in the future. Sincerely, Hotel Management 

Business response:

Tanisha, thank you for taking the time to post your thoughts about your recent visit. We are sorry your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. On a positive note, we hope the rest of your stay was a pleasant one and we thank you for a nice rating. We hope to make a flawless impression on your next trip. Sincerely, Hotel Management