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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean hotel room but amenities were limited (pool closed), small gym. I was unable to take advantage of their breakfast but thats a nice option that is there.
Business response:
Ruben, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant, and you loved your well-kept suite. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your remarks with them. However, we regret not meeting some of your expectations. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Room and bathroom were clean and tidy. Hotel assistance was super nice and welcoming.
Not complaits
Business response:
Noa, thank you for your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Decent room with small kitchenet. No breakfast was available when visited. Had to go get the milk from store to make my coffee. Grocery store was not at convenient distance.
Clean!
Business response:
Cristina, thank you for staying at Extended Stay America. We were delighted to learn how much you enjoyed your guest room and that you slept well during your visit. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Thank you again. Sincerely, Hotel Management
There was no hot water in my room, so the night lady staff switched me to one that did have hot water, so that was much appreciated.
Business response:
Kaira, thank you for taking the time to write a review of Extended Stay America. We are sorry about the maintenance issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincere... read more
Poor lobby service Check in was not great. We arrived at 3pm for cbeck in. Waited in the lobby for 15 minutes. Called the hotel 2 times whime waiting in the lobby. No one answered my calls or came to check us in. We could here the employees talking in the next room. Finally after 20 minutes someone came and checked us in.
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our front desk staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope the rest of your stay would have been pleasant. We look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.