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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean and spacious with simple functional decor and small kitchen.You have to ask front desk for shampoo and other needed toiletries and kitchen stuff.The halls/elevators were not as well cleaned regularly. It would get much better ratings if it was meticulously clean. Staff was nice.
Business response:
Dear Guest, Thank you for choosing us and sharing your experience. We are pleased to know your overall stay was satisfactory, but we are disappointed knowing we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Room condition When we check in, booked room (Quin x 2) are not available, and changed to one bed room. They refund the difference, but we waited for maybe around 30 min to process. In addition, there is a small kitten, but, no material for cooking, even cups, dishes, fork etc. They asked to use sofa bed, but no comfort etc also. If you expect them, it may not be a good idea to use.
Business response:
Dear Yoshihito, Thank you for sharing your candid review. We apologize that the room type you requested was unavailable, and we regret any frustration and inconvenience this caused. Also, our kitchenware is kept at the front desk to ensure cleanliness, and we deliver them to our guest's suites upon their request. Therefore, we're sorry that we failed to inform you of our dishware policy which is communicated to every guest during check-in. We will share all your concerns with the appropriate individuals to ensure such incide... read more
The front desk staff was amazing , extremely personable, especially Gina ! Would stay there again
Location!
Business response:
Dear manuel, thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next San Jose Airport visit.Sincerely,Hotel Management
Great service Great service from Gina
Extended Stay overnight The room was rather small and I had requested one King bed, the bed was too small for my wife and I to sleep together and we don’t like sleeping apart at all even if the beds are a few feet away. Also, the shower curtain wasn’t long enough to keep water from trenching the floor (hotel’s problem not mine).
Business response:
Dear Robert, thank you for evaluating your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,740 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.