Extended Stay America Premier Suites - San Jose - Airport

Business response:

Jaime, thank you for being our guest. We apologize for the inconvenience you had in your room at the time of your check-in. Your feedback is shared with our housekeeping team to be more diligent going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Henry, thank you for reviewing the Extended Stay America. We are glad to know you liked your well-maintained room and had a comfortable stay. However, we are sorry for the unsatisfactory service you received from our front desk staff. We will share your concerns with our team to be more diligent going forward. We look forward to welcoming you back to our hotel on your next visit to the area. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the inconvenience you had in your room while you were here. Also, we are sorry for the disturbance caused by the barking dog in the next room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your visit at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had due to the cockroaches. Please be assured that we have asked our pest control provider to service the room immediately. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management