This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay cut short We had scheduled to be at this hotel for two days. We were allowed to check in early which was nice. The room was like a little studio, but in reserving this hotel we had specifically asked for a two bed room and one with breakfast. That was not the case as the room had only a queen size bed and couch that could turn into a bed. The mattress was not comfortable and the pillow too were not comfortable. While it had a refrigerator and stove, there was not a single utensil, pot or cup on the premise. Perhaps that... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The room was great. I was expecting breakfast but all there was was coffee and granola bars. When we went down to get more coffee that was gone too.
Business response:
Debra, thank you for being a guest at our property. It is a pleasure to know you enjoyed the comfort of your spacious room, which made your stay a relaxing one. However, we regret any inconvenience you had. Your review is appreciated, and we look forward to seeing you at Extended Stay America. Sincerely, Hotel Management
The smell
Close to everything. Very convenient location.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and found our location convenient for your needs. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Excellent stay at Extended stay America San Jose-Airport Very clean, hygiene, friendly staff, newly constructed
Business response:
Thank you for staying at Extended Stay America. We appreciate your nice comments about our newly renovated accommodations as well as our staff's exceptional service. We will certainly share your praises with our team. We value your business and hope you will visit us again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.