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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady in front looked like she didn’t want to be there and didn’t tell me where anything was at. I was too scared to ask because of her vibe. They didn’t have any essentials in the room.
Business response:
Rodrigo, thank you for reviewing our hotel. We apologize you did not experience the best from some of our front desk associates and regret the disappointment it caused. Your feedback has been shared with our team to make sure this is not repeated. Also, kitchenware and toiletries for your suite are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hot... read more
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff is friendly and helpful. Room was clean and updated. I will definitely stay again
Business response:
Stephanie, thank you for staying at Extended Stay America and for posting your wonderful review. We are happy that you found the room to be comfortable and our staff to be friendly and professional. Thank you for being our guest. We look forward to welcoming you back soon. Sincerely, Hotel Management
Reservation Error I didn't pay 98 which was the price I reserved for on the app when I originally booked. My reservation didn't appear so I had to pay 109.98. I'd like to have saves those extra bucks so maybe a discount for me next stay.
Business response:
Erica, we are delighted you had a great stay at Extended Stay America. We value your feedback and have taken note of it. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Short walk to Double Tree for Conferences I had a conference at the Double Tree Hotel. This was a perfect short walk each day to the Double Tree. And the Extended Stay was comfortable. My only comment would be to add a coffee maker in the room. There is coffee in the lobby each morning, but I like having it in the room too. The staff was all very helpful and friendly.
Business response:
Timothy, thank you for choosing Extended Stay America while you were in this area for the Conferences. We are glad to know you had a nice time with us and that our ideal location worked well for your needs. Thank you also for appreciating our associates. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Decent for the price The bed and pillows were so uncomfortable. The price was good though.
Business response:
Brianna, thank you for the feedback. Although you found us to be a good value, we are sorry for the disappointment you had with the comfort of your bed and pillows. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,626 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.