Extended Stay America Premier Suites - San Jose - Airport

Business response:

Thank you for sharing your feedback. We regret the disappointment you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. We hope to have an opportunity to host you in the future. Sincerely, Hotel Management 

Business response:

Tanisha, thank you for taking the time to post your thoughts about your recent visit. We are sorry your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. On a positive note, we hope the rest of your stay was a pleasant one and we thank you for a nice rating. We hope to make a flawless impression on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are thrilled you enjoyed your stay at our hotel. We are also glad you loved your spotless, comfortable room, and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Nicole, thank you for your ten-star review of Extended Stay America. We are thrilled to know you enjoyed our offerings which made your stay an excellent one and that we were able to meet your expectations at a great price. On behalf of everyone here, we invite you to come by again. Sincerely, Hotel Management 

Business response:

Nick, we appreciate the time you took to share your experience online. It was a pleasure knowing you enjoyed the spaciousness of your refreshing accommodation and that you liked the service provided by our associates. On behalf of everyone at Extended Stay America, we invite you to come visit us again soon. Sincerely, Hotel Management