Extended Stay America Premier Suites - San Jose - Airport

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were impressed by the service provided by our courteous associates. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kharlo, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you overall enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wendy, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Priscilla, thank you for choosing Extended Stay America. We are glad to know you enjoyed our accommodations and that you were impressed by our front desk associate. It was a pleasure having you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Priscilla, thank you for being our guest. We are pleased to know you enjoyed your room and slept well at cozy beds, but we regret the service issue you encountered. We will use your feedback as a training tool to improve our service moving forward. We hope you will consider coming back to Extended Stay America so we can make your next visit pleasant in every respect. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. Although it seems overall you had a pleasant visit, we are sorry if our grab-and-go breakfast offerings were not up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Thanks again, and we look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Amanda, thank you for choosing Extended Stay America for your stay. We are happy to know that you liked our convenient location, but we regret any inconvenience caused to you due to our hotel policies. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Christian, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are glad to read that you liked our affordable rates and proximity to the airport. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Steven, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management