This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room but need it more blankets since the room was a little cold
Business response:
Michael, we appreciate you for taking time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Just ok Room size is good for family with 2 kids but floor is not clean properly. Water at outdoor swimming pool is so cold. Breakfast is just muffins, coffee, and cocoa. Cannot compare with Comfort Inn or Holiday Inn. It is not a good place to stay if you do not have a pet and no choice to find any where else. Outside grass is so messy with dog poo. Hope this hotel will improve in the future because its location is very convenient for driving anywhere in San Jose.
Business response:
Thanks for taking the time to review your experience with us. Although you had an overall comfortable stay, we apologize for the cleanliness issue and are sorry for not providing you a stellar stay. Your feedback is shared with our housekeeping team to be more diligent going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The people staying in the next room were playing loud music and talking loudly till 3 in the morning. And their so call breakfast was just a muffin and oatmeal bag
Business response:
Brenda, thank you for evaluating your experience online. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the noise issue and to know that you felt unsafe while you were here. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Kitchen sink was not cleaned... residual grime from previous occupant.
Business response:
Thank you for the feedback about your stay at our hotel. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Perfect for a quick stay. It was nice to walke up to free muffins and coffee.
Business response:
Kat, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Rebecca, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Check in was quick and easy. Our room was very nice and had everything we needed. The bed was very firm, (a little too firm for my taste), but still fairly comfortable. Was surprised that the kitchen items like cups, plates, silverware, etc had to be requested and weren't already in the room. Also, the linens for the sofa bed had to be requested as well even though the number of people booked for the room meant we were going to be using it. Breakfast offered but was just a continental type breakfast, not hot food.
Business response:
Kim, thank you for staying at Extended Stay America. We are glad you liked our courteous service and your well-appointed room. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
good good
Business response:
Cynthia, we are pleased to read your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Better than average, hotel meant for longer stays.
Business response:
Tim, thank you for staying at Extended Stay America. We are glad you had a nice time here. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,626 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.