Extended Stay America Premier Suites - San Jose - Airport

Business response:

Kevin, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Chad, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Brittany, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry you were disturbed by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Hopefully, we will have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Roberto, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We are so glad our location worked well for you and that you appreciated being so close to several local attractions was convenient for you. We hope to see you again when your travels bring you back into the area. Sincerely, Hotel Management 

Business response:

Danny, thank you for taking the time to review our hotel and for the excellent review. We are glad to know you were impressed with our associates and that you enjoyed our accommodations. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you enjoyed our ideal location and that you were impressed with the great value we offer. Your feedback regarding the wifi has been shared with the service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management