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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay. Room clean. Staff okay. Just a bit older in the halls and main area. But room was fine
Business response:
John, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Everything is ok. It is an extended stay. Only thing that I disliked was that arriving late for check-in, was greeted by a disgruntled security guard who was trying to make my girlfriend uncomfortable about staying. Also, the room had a hint of chemical smell that was a bit irritating.
Business response:
Thank you for the feedback about your stay at our hotel. We are glad your overall experience was enjoyable, but we are sorry for the issues you had at the time of your check-in and the inconvenience it caused. Your comments will help us as we continually improve our amenities and service. We would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Ok for one night When we arrived there was a strong odor of urine. We stepped into the restroom and found urine in toilet, someone didn’t flush! Smelled like it was there for days, my guess previos guest. There were also no covers in the room for the fold out bed, We arrived at 9pm and heard the front desk clerk say to a guest that they would be available after 11pm. Room itself was in good condition and overall clean. Breakfast is a grab and go, that was disappointing but my fault for overlooking,this was last minute reserv... read more
Business response:
Ulises, thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Decent option in San Jose We only stayed one night and didn't use the kitchenette, but, considering other Bay Area hotels that we saw in the same price range, this property was one of the better options. We did have to use the sleeper sofa for our kids and was disappointed to hear the hotel did have pillows for us to use on the pull-out bed. Apparently all of their pillows were in use and they didn't have extra. If you're used to and like to take advantage of a continental breakfast, be aware this hotel offers a grab and g... read more
Business response:
Stephanie, thank you for choosing Extended Stay America for your stay. It is good to know you liked our affordable rates, but we are sorry for not meeting some of your expectations. We truly regret any inconvenience caused to you and look forward to serving you better in the future. Sincerely, Hotel Management
It's very convenient to SJC and silicon valley. Great value!
Business response:
Thank you for the nice feedback of Extended Stay America. We are delighted to know you loved our ideal location and that you found us to be a great value. It was a pleasure accommodating you, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Rhonda, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was perfect in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
It was ok. Nothing special. Probably would not stay there again.
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.