This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great motel This place was great for a motel, if it is competing against Motel 6 or Super 8. I wouldn't really want to make much of an extended stay though, as the room was fairly small, although the kitchenette was usable. The room was clean and in good repair, but outside noise started up by 8am, so you can't really sleep in (although if you are using it for work, that might not be a problem)
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we are sorry for the noise issue and that you weren't completely happy with the size of your room. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Great hotel
Business response:
Shannon, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thien, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Onsiderin the type of facility we were at, it's satisfactory.
Business response:
Thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Great room but need it more blankets since the room was a little cold
Business response:
Michael, we appreciate you for taking time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Just ok Room size is good for family with 2 kids but floor is not clean properly. Water at outdoor swimming pool is so cold. Breakfast is just muffins, coffee, and cocoa. Cannot compare with Comfort Inn or Holiday Inn. It is not a good place to stay if you do not have a pet and no choice to find any where else. Outside grass is so messy with dog poo. Hope this hotel will improve in the future because its location is very convenient for driving anywhere in San Jose.
Business response:
Thanks for taking the time to review your experience with us. Although you had an overall comfortable stay, we apologize for the cleanliness issue and are sorry for not providing you a stellar stay. Your feedback is shared with our housekeeping team to be more diligent going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The people staying in the next room were playing loud music and talking loudly till 3 in the morning. And their so call breakfast was just a muffin and oatmeal bag
Business response:
Brenda, thank you for evaluating your experience online. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We are sorry for the noise issue and to know that you felt unsafe while you were here. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Kitchen sink was not cleaned... residual grime from previous occupant.
Business response:
Thank you for the feedback about your stay at our hotel. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.