Extended Stay America Premier Suites - San Jose - Airport

Business response:

Henry, thank you for reviewing the Extended Stay America. We are glad to know you liked your well-maintained room and had a comfortable stay. However, we are sorry for the unsatisfactory service you received from our front desk staff. We will share your concerns with our team to be more diligent going forward. We look forward to welcoming you back to our hotel on your next visit to the area. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the inconvenience you had in your room while you were here. Also, we are sorry for the disturbance caused by the barking dog in the next room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your visit at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had due to the cockroaches. Please be assured that we have asked our pest control provider to service the room immediately. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management 

Business response:

Alberto, thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had at the time of check-in. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Julie, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management