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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
barking dogs in rooms on each side of mine.....also, I got bit up by fleas
Business response:
Please accept our sincere apologies for the inconvenience you had in your room while you were here. Also, we are sorry for the disturbance caused by the barking dog in the next room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Great custmer service. When i first went into my room i thought what a clean room. When i saw serveral cockroachs in the room. I change my mind.
Business response:
Thank you for taking the time to review your visit at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had due to the cockroaches. Please be assured that we have asked our pest control provider to service the room immediately. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
continental breakfast was only coffee, packaged oatmeal, granola bars. not happy w/that and more so because the price of room was over $100.00.
Business response:
Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
It was ok. The front door gets locked after 11pm I believe. It took me 20 min just to check in.
Business response:
Alberto, thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had at the time of check-in. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Julie, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,742 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.