This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent place, won't be staying here again. We arrived around 3:30 and stood arround trying to find an employee to check in with for about 15 minutes. By the way, there is no restroom in the lobby. When someone finallt came to check us in she spent another 10 minutes calling the cleaning staff to find out if the room had been cleaned yet before giving us the keys. It wasnt until later that night when we went down in our bathing suits to ask for more towels that someone informed us that both the pool and hot tub were closed fo... read more
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more
It was kind of in a wierd location but overall it wasn’t bad
Business response:
Lexi, thank you for the nice review of Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Nice hotel My stay was only 1 night, but I enjoyed my stay. The staff I dealt with was friendly and courteous at check-in. (no staff when i checked out. The only issue I had was with breakfast, unfortunately, I had to leave to catch a flight before breakfast was served, it would be good, especially at an airport location, to have something to be able to grab before leaving at 5:30am would be great.
Business response:
Thank you for choosing Extended Stay America for your overnight stay. We are glad to read you liked our courteous service and had an overall nice time with us. That being said, we are sorry for not meeting some of your expectations and regret any inconvenience it caused. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Dennis, thank you for being our guest Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
Dale, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
loved it peaceful and satisfying
Business response:
Megan, thank you for being our guest at Extended Stay America and for providing a fantastic review. We are thrilled to know you had a wonderful stay and that you loved our hospitality. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Clean, quiet, convenient. Bed was comfortable. "Breakfast" is a muffin, granola bar, coffee - nothing more. Kitchen was functional, but you must ask if you want anything except empty cabinets. Micro, Fridge, Dishwasher are there and work fine.
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
ok not great I was told you have a shuttle service and you do not. I thought the breakfast bar was bad for the cost of the room.
Business response:
John, thank you for being our guest. Although you had an overall good stay, we are sorry for the issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. Please give us another chance to serve you better in the future. Sincerely, General Manager
my stay my stay was pleasent the pool was closed and it was a extremly hot day but other than that i had a pleasent stay
Business response:
Thank you for your sharing your experience of Extended Stay America. We are happy your overall stay was enjoyable. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,626 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.