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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean Bed was uncomfortable, room was not cleaned. Tub would not drain. Housekeeping didn't replenish anything.
Business response:
George, thank you so much posting a review of your stay. We are happy we met most of your expectations, but we do apologize for problems with your room. We are taking steps to prevent similar mistakes, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope to have you stay with us again. Sincerely, Hotel Management
Needs some help The room they put me in had only a few of the towels the refrig was leaking water on the floor the tv stand was broke any you could only watch the tv if in bed. There was a small kitchen but had nothing in it. Not even a cup. The continental bkfst was coffee and a granola bar. Needs much improvement
Business response:
Greg, thank you for being our guest. I am sorry for all the issues you had while here. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We would also like to say that, to ensure that our guest receives clean kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope to have the pleasure of hosting you back soon. Sincerely, Hotel Management
Decent hotel convient to airport Working with clients in Sunnyvale and Fremont - super convenient location. Had an early morning flight out of SJC - 6:15am. Easy for Uber to find the place even in the rain. McDonald's next door and Denny's walkable. When there are no grocery stores nearby, it would be nice if the location set up some kind of grocery delivery - otherwise the kitchen is a waste. Great room layout, great new flatscreen TV, but wireless log-in should have been easier.
Business response:
Jon, thank you for staying at Extended Stay America. We are glad to read you liked your well-appointed room and that our location was convenient for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Richard, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Ok for one night before a flight - very close to the airport. Hotel is old, most of the room was nice but had no dishes or anything in the kitchen and the bathroom had some broken pieces - toilet paper holder was broken off, etc.
Business response:
Dina, thanks for evaluating your visit to our hotel. We are pleased to know you liked our convenient location and that you had a comfortable stay with us. However, we apologize for the housekeeping and maintenance issues you had in your room. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Sincerely, Hotel Management
Difficult check-in It took 45 minutes to get checked in because they couldn't find my reservation for more of it orbits The room itself was fine and I would recommend the facility. My credit card # was stolen and used by someone that same night at this hotels downtown location. Very suspicious.
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Business response:
Carlette, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Easy to find. Needs a bit of a remodel but price reasonable for area. Quiet and beds comfortable.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you liked the value we offer. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.