Extended Stay America Premier Suites - San Jose - Airport

Business response:

Joseph, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Michelle, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Lucita, thank you for being our guest. We are happy to know you had a good time here ans that your overall experience was pleasant. However, we’re sorry for not living up to your expectations and regret the inconvenience it caused. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope the positive aspects of your visit will bring you back to our hotel. Si... read more

Business response:

We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more

Business response:

Lexi, thank you for the nice review of Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay. We are glad to read you liked our courteous service and had an overall nice time with us. That being said, we are sorry for not meeting some of your expectations and regret any inconvenience it caused. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Dennis, thank you for being our guest Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management