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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average and basic. Hotel staff was ok. Room was clean. Location great.
Business response:
Thank you for being our guest. We are happy to know you liked the convenience of our location and loved the service provided by our courteous associates. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Stayed here because we had an early morning flight. No shuttle to the airport but a short taxi ride. Not acceptable place to stay more than one night. Pool was closed for repairs which made some of the guests very unhappy.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
Clean! The hotel was one of the cleanest I have ever stayed in! We needed to use the pullout sofa bed and they gave us clean linens bagged and sealed from the front desk. The shower/bath was one piece - so no caulk or grout mold.
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to know how much you enjoyed your stay, and we are happy you were impressed with our service and well-kept facilities. We look forward to your next visit soon. Sincerely, General Manager
Rooms are bether than most. The rooms were nice & clean. However there were no sheets or blankets for the sofa bed. Also, the breakfast was just coffee and packaged snacks. Not a hot cooked meal. Overall, not too bad! Staff was nice!
Business response:
Tyrone, thank you for sharing your experience with us. It’s nice to know you liked your clean room and our helpful associates, but we are sorry we didn’t meet your expectations in regard to the amenities. We value your feedback as it helps us to improve. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Good hotel but lacking in customer service Booked the hotel based on the great location just minutes from downtown and 1hr from San Fran. I checked into the room at 11pm. Front desk staff failed to tell me what side my room was on so I got to walk the whole facility. went inside and the room was extremely hot and stuffy. Tried to turn on the AC unit and it was broken. I went to ask the front desk to help out and they told me there was nothing they could do til 7am the next day. Rooms were all booked and unavailable to change... read more
Business response:
Jeremiah, thank you for sharing your candid feedback. It’s nice to know our location was convenient for your needs, but we apologize for the issues you encountered which led to a disappointing stay. Your comments will be shared with our entire team, so we can take action to prevent these issues from happening again. We regret the inconvenience caused and hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Great room just needs some improvement I was given the wrong room number, great room, and breakfast is just a grab small snacks, wish they had a selection for breakfast.
Business response:
Thank you for reviewing us. We're sorry for the unfortunate incident that took place due to a mistake on our end. However, we're pleased to know you liked your room and was comfortable. We have noted your concern regarding our breakfast offerings and will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We value your feedback and hope you will chose us again. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, General Manager
We just ended up with room on the 4th floor in the corner. Apart from that everything else was good
Business response:
Saj, thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being siad, we are sorry for any inconvenience you had while here. We hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Business response:
Cynthia, thank you for staying at Extended Stay America - San Jose - Airport. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,626 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.