Extended Stay America Premier Suites - San Jose - Airport

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We strive to provide our guests an outstanding hospitality, and your compliments serve as an encouragement to all of us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America for your accommodations. We are pleased to know you had an enjoyable and comfortable stay and that our location close to the airport was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ryota, thank you for your rating. We are glad to know you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us. We are pleased to know that you had a good stay and appreciate your kind comments regarding our convenient location, friendly staff, and comfortable room. Thanks for choosing us, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s great to know our location and the pet-friendly feature worked well for your needs which made your stay pleasant. Your recommendation is truly appreciated, and we look forward to seeing you again on your future trip. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Mandy, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

George, thank you so much posting a review of your stay. We are happy we met most of your expectations, but we do apologize for problems with your room. We are taking steps to prevent similar mistakes, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope to have you stay with us again. Sincerely, Hotel Management