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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
loved it peaceful and satisfying
Business response:
Megan, thank you for being our guest at Extended Stay America and for providing a fantastic review. We are thrilled to know you had a wonderful stay and that you loved our hospitality. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Clean, quiet, convenient. Bed was comfortable. "Breakfast" is a muffin, granola bar, coffee - nothing more. Kitchen was functional, but you must ask if you want anything except empty cabinets. Micro, Fridge, Dishwasher are there and work fine.
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
ok not great I was told you have a shuttle service and you do not. I thought the breakfast bar was bad for the cost of the room.
Business response:
John, thank you for being our guest. Although you had an overall good stay, we are sorry for the issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. Please give us another chance to serve you better in the future. Sincerely, General Manager
my stay my stay was pleasent the pool was closed and it was a extremly hot day but other than that i had a pleasent stay
Business response:
Thank you for your sharing your experience of Extended Stay America. We are happy your overall stay was enjoyable. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
Average and basic. Hotel staff was ok. Room was clean. Location great.
Business response:
Thank you for being our guest. We are happy to know you liked the convenience of our location and loved the service provided by our courteous associates. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Stayed here because we had an early morning flight. No shuttle to the airport but a short taxi ride. Not acceptable place to stay more than one night. Pool was closed for repairs which made some of the guests very unhappy.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
Clean! The hotel was one of the cleanest I have ever stayed in! We needed to use the pullout sofa bed and they gave us clean linens bagged and sealed from the front desk. The shower/bath was one piece - so no caulk or grout mold.
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to know how much you enjoyed your stay, and we are happy you were impressed with our service and well-kept facilities. We look forward to your next visit soon. Sincerely, General Manager
Rooms are bether than most. The rooms were nice & clean. However there were no sheets or blankets for the sofa bed. Also, the breakfast was just coffee and packaged snacks. Not a hot cooked meal. Overall, not too bad! Staff was nice!
Business response:
Tyrone, thank you for sharing your experience with us. It’s nice to know you liked your clean room and our helpful associates, but we are sorry we didn’t meet your expectations in regard to the amenities. We value your feedback as it helps us to improve. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Good hotel but lacking in customer service Booked the hotel based on the great location just minutes from downtown and 1hr from San Fran. I checked into the room at 11pm. Front desk staff failed to tell me what side my room was on so I got to walk the whole facility. went inside and the room was extremely hot and stuffy. Tried to turn on the AC unit and it was broken. I went to ask the front desk to help out and they told me there was nothing they could do til 7am the next day. Rooms were all booked and unavailable to change... read more
Business response:
Jeremiah, thank you for sharing your candid feedback. It’s nice to know our location was convenient for your needs, but we apologize for the issues you encountered which led to a disappointing stay. Your comments will be shared with our entire team, so we can take action to prevent these issues from happening again. We regret the inconvenience caused and hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,740 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.