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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a nice place to stay : ) I messed up my reservation booking the wrong room.. They fixed everything & even let me keep the price from the 3rd party (priceline) i had booked through.
Business response:
Debi, thank you so much for the wonderful review. It's important to us that all our guests have a great experience, so your recognition of our efforts mean a lot to us. We appreciate your feedback and look forward to hosting you again at Extended Stay America - San Jose – Airport. Sincerely, General Manager
Business response:
Ignacio, thank you for being our guest at Extended Stay America - San Jose - Airport. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
the staff is really great!
Business response:
Debi, thank you for choosing Extended Stay America - San Jose - Airport and for sharing your feedback. We are delighted to know you enjoyed your time with us and that our courteous associates made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Overall good experience Was concerned based on previous reviews. What I got was a nice room. Did have some issues with leftovers from previous guest and no toiletries but issues quickly resolved by from desk personnel. Had zero issues with access or homelessness as previous reviews mentioned. One concern was the headboard that fell off the wall as I was sleeping on my last night there. It did give me a start.
Business response:
Robert, many thanks for reviewing your stay at Extended Stay America - San Jose - Airport. It’s nice to know you had an overall pleasant stay and that you our location was convenient for your trip. However, we apologize if any inconveniences were experienced. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Review Only one water cup in room for 4 people. Only two pillows. Had to ask for coffee maker and cups. Had problem with dryer but they refunded $ and was able to use. Room was nice and grounds were nice. Left at 6:15 am and was not able to partake of breakfast but was told it started at 6am - nothing there. Need guide for TV.
Business response:
Laura, thank you for sharing your experience with us. It’s nice to know you liked your room, but we are sorry for not meeting all of your expectations. We appreciate your valuable feedback as it will help us to improve our facilities and service levels moving forward. It was good to have you here, and we hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Frank, thank you for your 4-star rating. I am glad your visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - San Jose – Airport. Sincerely, General Manager
Not bad. Quite cozy, spacious and clean room, but for the kitchen I would like to have a minimum of kitchen implements without resort to the reception.
Business response:
Tanya, thanks for posting a review. We are happy to know you had an overall pleasant experience and loved your spotless room. We hope to have you as our guest at Extended Stay America - San Jose – Airport whenever your travels bring you this way. Sincerely, General Manager
Had to use taxi to and from airport to hotel
Business response:
Richard, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope the rest of your stay was pleasant and look forward to seeing you soon. Sincerely, General Manager
Close to several locations Conveniently located in the heart of Silicon valley with easy access to the freeway.
Business response:
Thank you for being our guest. We are delighted to know you loved our ideal location and had a pleasant stay. It was our pleasure serving you, and we hope to see you soon at Extended Stay America - San Jose – Airport. Sincerely, General Manager
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,740 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.