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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor service
Business response:
Dear Eric, Thank you for your feedback. We are sorry to hear about your experience with our service. We take your comments seriously and will work to address the issues you’ve mentioned. Your satisfaction is important to us, and we hope you’ll consider staying with us again so we can provide a more positive experience.Sincerely,Hotel Management
They will not give you towels if you don’t bring all your towels down to them. They do not have daily room/cleaning service. Ran out of coffee and said they were all out by 10a, refused to make more.
Business response:
Dear James, Thank you for sharing your concerns with us. We apologize for any inconvenience caused by our towel policy and the lack of daily cleaning service. Your feedback is valuable, and we will review these policies with our team to ensure they align with our guests' needs and expectations. Regarding the coffee situation, we regret any miscommunication and inconvenience you experienced. We will address this issue to ensure our offerings meet the demands of our guests throughout their stay. Please accept our apologies, an... read more
Staff was very rude.
Business response:
Dear Habib, We apologize for the negative experience you had with our staff. This is not the level of service we strive to provide. Your feedback is very important to us, and we will address this issue with our team to ensure better customer service in the future. We hope you will give us another opportunity to offer you a more pleasant stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
very bad
Business response:
Dear Jie, We apologize for the negative experience you had with us. This is not the level of service we strive to provide. Your feedback is very important to us, and we will address this issue with our team to ensure a better experience in the future. We hope you will give us another opportunity to offer you a more pleasant stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
Our truck was offered to another guest and then when it was reto us it had coming and front end damage.
Business response:
Dear Jamie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
The tub wouldn’t drain when taking a shower also there was an odd knocking from the fridge all throughout the night which made it difficult to sleep.
Business response:
Dear Lorissa, We apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the tub drainage issue and the noise from the fridge disturbing your sleep. Please know that your comments have been shared with our maintenance team for immediate attention. We strive to ensure all our guests have a comfortable stay, and we regret that we fell short on this occasion. Your feedback is invaluable as we work to improve our services. Should you choose to stay with us again, we welcome the opportu... read more
I got there at 7:15 pm in the evening and my room still wasn’t ready. I came back 30 minutes later and it still wasn’t ready. So I waited at the desk. I was extremely tired after helping take care of A sick family member member from a stroke.
Business response:
Dear Kirsten, We sincerely apologize for the inconvenience you faced with the room not being ready upon arrival. We understand how important a timely check-in is, especially after a long and exhausting day. Your feedback has been shared with our team to ensure such delays are addressed and prevented in the future. We appreciate your patience and hope to provide a more seamless experience during your next stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.