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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took our money and gave away our room Called ahead to confirm we could check in in the late evening, only to be told we didn’t have a reservation upon arrival. When we proved we had a prepaid reservation the receptionist said, “Ugh, I hate hotels.com” and said there were no rooms available. No apology, no offer to find other accommodations, nothing. Left our family, including an elderly woman and a cancer patient, to figure something else out at 11pm.
Business response:
Dear Guest, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We also apologize for the behavior of our associate at the front desk for not being courteous towards our guests and not attending to your needs. Such an instance is not the impression we want our guests to think of us. We are wholly committed to regaining your trust and confidence, and we hope you g... read more
The room is okay, nice micro kitchen with fridge and microwave and pots for simple cooking, but the bed is too soft, feeling the mattress is overly used. The worst part is the staffs would loudly knocking your door to remind you the check out time is 11am as much as four times from 7 am in the morning to 10am. Very annoying. I felt like being kicked out. If you would like to prevent this happening, I suggest make sure to talk to front desk and let them know you are fully aware of the time and you will plan accordingly.
Business response:
Dear Chunqing, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincer... read more
Worst Hotel Experience! Terrible experience! My wife and I made a reservation at Extended Stay around 12am. We weren’t going to make it to the hotel until around 2am so I called in advanced to make sure we were still able to check in that late. I got in contact with the front desk and after he checked the system, he assured me that they were fully booked and that hotels.com got the hotel availability mixed up. So I called hotels.com to start on my refund process. While that was going on, we still needed a place to stay so af... read more
Business response:
Dear Jason, We are sorry for the issues you experienced with the front desk. While we are looking into the matter to see what went wrong, please feel free to get in touch with us at the hotel so we can assist you on this matter. We look forward to talking to you soon.Sincerely,Hotel Management
Old style room does not attract so did not stay there
Business response:
Thank you for taking the time to share your review. Please accept our apologies for not meeting your expectations. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We regret the inconvenience and frustration this caused you, and please know we are grateful for your patience. We hope you will give us an opportunity to restore your confidence in us.Sincerely,Hotel Man... read more
Terrible bed!
Business response:
Lynn, thank you for sharing your experience with us. We are sorry that you were not happy with the bed, which impacted in getting you a restful night's sleep. We value our guests and their recommendations and will share your comments with the appropriate individuals. Thank you again for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Even as am extended stay hotel, I was surprised that there were zero amenities! In general, the common areas didn't seem very clean, and the room was very basic and uncomfortable! I have never been in a hotel room in the US without carpet, or even a rug. I won't recommend or stay there again.
Business response:
Alinda, thank you for evaluating your stay with us. We regret not meeting your expectations with our amenities. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We regret the inconvenience this caused you. We will discuss your feedback with our housekeeping team to address it appropriately. We are grateful for your thoughts on these matters and your patience. We hope you will allow us to restore your confidence in us. Thank you again for being our guest... read more
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.