This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They keep me waiting for more than an hour, after that they said they canceled my reservation, and the Expedia customer services was incompetent
Business response:
Dear Guest, Thank you for taking the time to leave your review. We truly regret any reservation challenges you faced with the online travel agency. We hope you were able to enjoy your time with us. Our team is always available to help with any future visits, and we wish you all the best. Sincerely, Hotel Management
Clean room, basic room. Mattress in a full cover. Weak water pressure in the shower and no coffee available in the room.
I recently stayed at Extended Stay America Premier Suites in Tampa, Gibsonton while traveling from North Carolina for a funeral. Pros, the staff was kind and professional, check in was smooth, parking was convenient, and the exterior property was well maintained. I travel with my pet and appreciated that the grounds were clean with no pet waste in the grass. For a pet friendly hotel, that stood out. Check in is at 3:00 p.m., and while I was hoping for an early check in after a long drive, the room was not available until jus... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback, and please accept our condolences for the circumstances that brought you to town. We are grateful you recognized our team’s professionalism and the care given to maintaining the exterior and pet-friendly areas. At the same time, we sincerely regret that the condition of your suite did not meet expectations. While early access can depend on availability, we understand how important comfort is after a long drive. More importantly, we apologize for the c... read more
The room was not clean as clean. There was dust everywhere and especially under our beds. I woke up with my nose stuffy and sneezing nonstop. The breakfast area didn’t even have fresh coffee made and there’s really nothing about breakfast. Just a muffin and granola bar.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your accommodations did not meet expectations, particularly regarding the condition of the space and your comfort overnight. This is not the standard we strive to provide. We also regret the disappointment with the morning offerings, as we understand how important a convenient start to the day can be. Please know your comments have been shared with our team to reinforce housekeeping attention and refresh service presentation. We rem... read more
The breakfast was horrible no fruit 1 yogurt left in fridge One choice of breakfast bars didn’t even like them, but only had one choice and the creamer for the coffee was out so I really didn’t even get a chance to have breakfast there. It was horrible and then you had to deal with all the drug addicts that walk around the hotel back-and-forth all night long sleeping on the picnic table. It was horrible very unsafe will never stay at this hotel again. The room wasn’t too bad but outside of the room, it was horrible.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re sorry to hear that aspects of your stay did not meet expectations, and we understand how disappointing that must have been. While our offerings and on-site environment can occasionally be affected by supply availability and circumstances beyond our immediate control, we recognize the importance of consistency, comfort, and peace of mind for our guests, and we apologize for the inconvenience you encountered. Your feedback has been shared with our team as we cont... read more
To start the room has several hairs all of the place, shower, bed, sink. The floors are vinyl which in essence would be cleaner but the bottom of my socks were so dirty that I ended up wearing sneakers while there. And with vinyl floors? This means you hear EVERYTHING above you. I listened to someone pacing until 2am. The next morning with a 11am check out, I stepped out at 10:50 to take my belongings to my car and came back for one last check and was locked out. Then had to wait for 10 min until the front desk attendant cou... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback about your stay. We are truly sorry for the discomfort and frustration you experienced, as this is not the impression we hope to leave with our guests. We understand how important a restful environment and smooth checkout process are, and we apologize for the inconvenience you encountered. Your comments regarding room condition, noise levels, and access issues have been shared with our team for careful review and improvement. While some building features can present li... read more
bugs!!!!!!!
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We understand how unsettling an unexpected concern like this can be, and regret that it impacted your visit. Guest comfort is very important to us, and situations of this nature are addressed promptly through established preventive measures and professional inspections. Your feedback has been shared with the appropriate team for thorough review. We appreciate you taking the time to let us know, and hope you will consider giving us another opportunity in the fut... read more
El servicio del personal fue pésimo. La limpieza en el baño daba asco pues al parecer la habitación tenía meses sin usarse
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry that your visit did not meet expectations and sincerely apologize for the condition of the room and the service you encountered. Your observations are very important to us and will help us enhance our cleaning standards and staff responsiveness. We appreciate the time you took to provide your comments and hope you might consider staying with us again, giving us the opportunity to deliver a more comfortable, attentive, and positive experience in the future. S... read more
There were roaches in the room, hair, and one used contact lens on the night stand table. We left immediately and had to pay for a different hotel.
Business response:
Dear Guest, Thank you for sharing this with us. We are genuinely sorry for the situation you encountered; no guest should ever experience that. Your feedback has been sent to the appropriate teams so immediate corrective action can be taken. While we understand how upsetting this was, please know we are committed to strengthening our standards to prevent similar situations in the future. We hope you will consider giving us another opportunity to provide a far better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.