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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Dirty Dirty Dirty. Room was disgusting and not cleaned from previous occupants. Pubic hairs all over bathroom too!
Business response:
Dear Robert, We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard of service we strive to provide. Your comments regarding the condition of your room have been escalated to our housekeeping team for immediate attention. We take cleanliness very seriously and are committed to ensuring that all rooms are properly cleaned and maintained for our guests. We greatly appreciate your input and hope you will consider giving us another opportunity to provide a much bett... read more
First room I got smelled like cigarettes and was relocated and there were bugs on the bed, for the pricing ; i think its too excessive for a one night stay especially for a not so good quality of a stay
Business response:
Dear Betsy, We’re sorry to hear about your experience and regret that your stay did not meet expectations. We take cleanliness and comfort seriously, and your concerns will be addressed with our team to ensure better quality for future guests. We also understand your thoughts on pricing and will continue working to provide the best value possible. We appreciate your input and hope to have the opportunity to improve your experience next time.Sincerely,Hotel Management
After a long day of traveling and needing a shower (which was less than ideal little curly hairs in shower pan ) then two little yappy dogs fighting a couple times over the night plus another dog barking (all were in rooms at hotel) so i left at about 4:30 am i get traveling with your pets but maybe they should be in one area of property.I doubt I’ll be back
Business response:
Dear David, We apologize for the inconveniences you experienced during your stay, including the cleanliness issues and noise from other guests pets. Your comments are important to us, and we will review our pet policy and housekeeping procedures to ensure a better experience for future guests. We understand your concerns and appreciate you sharing them with us. We hope to have the opportunity to provide a more pleasant stay in the future. Sincerely,Hotel Management
Noisy and door is super bad at the exp
Business response:
Dear Charles, We apologize for the noise and the issues you experienced with the door during your stay. We understand how important a peaceful environment is and are addressing these concerns with our team to ensure improvements are made. Your comfort is a priority, and we appreciate you bringing this to our attention. We hope you’ll give us another chance to provide a better experience. Sincerely,Hotel Management
Although the front desk staff was very friendly and professional, the facility itself was not very clean. The shower had hair on the shower curtains. The were other guests hanging in hallways and sitting on floors. Felt very unsafe. The frost desk stated that they're would be breakfast but nothing was offered other than coffee and vending machines. The heating system was not functioning. This is a non smoking facility however, smelled like cigarettes in elevator.
Business response:
Dear Eva, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We appreciate your kind words about our hospitality. We hope to have another chance to show you the authentic, w... read more
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.