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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was not working, had to use stairs. Booked a king and they gave me a double bed cause they over booked.
Business response:
Dear Luis,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the elevator and the room assignment. It is unacceptable for our guests to face such difficulties, and we understand how frustrating it must have been not to receive the accommodations you booked. We will investigate this matter further to prevent it from happening. Your experience is important to us, and we appreciate your understanding as we work to improve our services. We hope you will consider giving us another oppor... read more
Broken elevator, clogged sink, clogged shower among other things. Desk clerk was friendly and quick to check in and out. Last minute booking
Business response:
Dear Lori,Thank you for sharing your experience. We apologize for the maintenance issues you encountered, including the broken elevator and clogged fixtures. Your comfort is important, and it is disappointing to hear that these concerns affected your stay. We appreciate your kind words about our desk clerk and will ensure that your feedback regarding the facilities is addressed promptly. Thank you for bringing these matters to our attention, and we hope you will consider staying with us again for a more pleasant experience i... read more
Arrived to find that the only elevator in the building did not work. Our room was scheduled to be on the 4th floor! No warning about this! We later learned that the elevator has been inoperable for months! The area beneath the raised bed was filthy! Breakfast food selections have been cheapened greatly since our last stay. We are in our 70’s. The staff was able to switch our room to the first floor. No luggage carts! This location is now well below acceptable.
Business response:
Dear Stephen, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.