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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On New Year's Eve 2024 I reserved And paid for a room at this hotel. When I went to Check-in they refused me service even thou i had already reserved and paid for a room online. So I asked them for a refund so that I can go to a different hotel and they refused to refund me my money. I told them I had nowhere else to go and no money seeing as how they wouldn't give me a refund and i would be out on the street. I did not have a vehicle either so i couldn't go anywhere. The only thing they told me was that's not our problem ov... read more
Business response:
Dear Susan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Nearly empty room. Everything must be requested (dishes, cups, etc). Breakfast area had nothing left before it was supposed to be over.
Business response:
Dear Sofia, We apologize for the inconvenience you experienced during your stay. We understand the importance of having necessary amenities readily available, and we are working to ensure that all items are promptly provided upon request. Additionally, we will review our breakfast service to make sure it is properly stocked throughout the scheduled hours. We value your input and hope to improve your next experience with us. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
Había mucha tierra dentro de la habitación mucho polvo
Business response:
Dear Freimary, We sincerely apologize for the cleanliness issues you encountered in your room, particularly with the dust and dirt. This is not the standard we strive for, and we will address the matter with our housekeeping team to ensure that future guests experience a much cleaner environment. Your feedback is important to us, and we are committed to making improvements. We hope to welcome you back for a much better stay in the future. Sincerely,Hotel Management
Breakfast description was not accurate
Business response:
Dear FALGUNABEN, Thank you for your feedback. We apologize that the breakfast offering did not meet your expectations. We strive to provide accurate descriptions of our amenities, and we appreciate you bringing this to our attention. Your comments will help us improve our services moving forward. We are glad you enjoyed other aspects of your stay, and we hope to welcome you back to Extended Stay America soon. Sincerely,Hotel Management
Not exactly smoke free Booked a non smoking room , but after entering the room noticed a strong smoke smell. Asked for another room and they said they're all booked out.
Business response:
Dear Andrey, We sincerely apologize for the inconvenience caused by the smoke smell in your room and for being unable to accommodate a room change due to full occupancy. Ensuring a clean and comfortable environment for all guests is our priority, and your experience does not reflect our usual standards. We’ll address this issue to prevent future occurrences. Your understanding is greatly appreciated, and we look forward to welcoming you back for an improved stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.