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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor not clean, greasy area probably from previous guest not properly cleaned. No shampoo. Website says "fully equipped kitchen" All cabinets empty.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate the feedback you provided, and we are truly sorry for the inconveniences you encountered during your stay. This is not the standard we aim to uphold, and your comments have been shared with our team so we can address the concerns promptly. We value your perspective and hope you will consider giving us another chance to offer a more seamless, comfortable visit in the future. Sincerely, Hotel Management
Even though our EMS dogs are registered, I was charged a fee. This is against HUD and Americans With Disabilities laws. I was in a rush so I didn't argue with them. Stay away from this chain of you are traveling with Service animals.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay. We understand that situations involving assistance animals can be particularly important, and we are sorry to hear that your experience did not feel as smooth as expected. Your perspective is appreciated and helps guide our ongoing efforts to strengthen communication and ensure that all guests clearly understand our procedures. If you need any additional clarification or support regarding this matter, please feel free to reach out to us directly. We valu... read more
This place sucked. There was no one at the front desk to check us in, the room is almost barren, and the maintenance person woke ua up early to repair the shower, and then realized it was the wrong room. This hotel is a disaster DON'T STAY HERE!
Business response:
Dear Guest, Thank you for sharing your experience, and we are genuinely sorry for the difficulties you encountered during your visit. No guest should arrive at an unattended front desk or be disturbed unnecessarily, and we sincerely regret the impact this had on your stay. Your comments regarding the room and maintenance oversight are taken seriously, and we are addressing these concerns with our team to prevent similar issues in the future. We appreciate your candor and apologize for the inconvenience caused. Should you cho... read more
The room smeller moldy, the water smelled. The ac was very loud. Staff was mostly nice, except one rude employee. Overall not even close to the price of the room, would not recommend or return.
Business response:
Dear Guest, We regret to learn that your visit did not reflect the level of comfort and consistency you rely on, and we understand your disappointment. The concerns you mentioned regarding the condition of the room, amenities, and the interaction you experienced with some of our associates are unusual for our standard. We will share these comments with the appropriate teams for necessary improvements, so future guests do not face the same. We appreciate your patience and hope to have a chance to accommodate you again with a ... read more
First credit to the front desk (Diaphone)? However the room we were assigned had zero amenities not a coffee pot wit coffee, no glasses, cups pots or pans nothing to eat or cook.in. Did not complain because it was only for one day. I have stayed at extended stays before but never one that did not have basic amenities in it VERY DISAPPOINTED.
Business response:
Dear Guest, Thank you for staying with us. We strive to provide our guests with all the comforts of home and to ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We look forward to seeing you again! Sincerely, Hotel Management
Staff 100/100 . Room smells cigarette. And breakfast is a joke
Business response:
Dear Guest, We are truly sorry that the room did not meet expectations. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Your feedback on breakfast has also been shared with our team as we look for ways to enhance variety and quality. Thank you for recognizing our team’s efforts; we are glad to know their service stood out during your visit. We appreciate your honest comments and hope you’ll give us another... read more
I did not stay there. Customer service was not good. Refusal to accept cash payment. I had to go to another hotel to keep from sleeping in my car. The new hotel made an exception and took a cash payment, otherwise my daughter and I would have had to sleep in my car and I would not have slept for worrying about our safety; so thanks for your unkindness.
Business response:
Dear Carolyn, Thank you for sharing your feedback. We understand how stressful it must have been to find alternate accommodations for you and your daughter, and we empathize with your concerns about safety and comfort. We are glad to hear that you were able to find a hotel that could assist you. While our policy does not allow cash payments, we appreciate your perspective and will continue to review ways to help guests within our procedures. We hope you might consider staying with us in the future, allowing us the opportunit... read more
It's not about the internet, the floors in the room were sticky, the hallways had very very bad strong mold smell. Unusual characters in and around the area. This place needs to shut down and remodeled with new floors everywhere and better cleaning in the rooms. Should have security at the area.
Business response:
Dear Margarita, We are very sorry to hear about the difficulties you experienced during your stay. The concerns you raised regarding cleanliness, odors, and the surrounding environment clearly fell short of the standards we strive to maintain. We sincerely apologize for the discomfort and frustration this has caused. Your feedback has been shared with our housekeeping and our teams to ensure improvements are made and to address any safety and maintenance concerns. We value your input and hope you will consider giving us anot... read more
Not very clean and roaches go around
Business response:
Dear Javier, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the condition of your room and for the discomfort this caused. Cleanliness is a top priority, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We value your input and hope you will consider giving us another opportunity to provide a more pleasant and well-maintained experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.