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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very run down and dirty. Room smelled like a nursing home, bathroom floor had mold in it, bathroom shower head was broken, rug looked 20 years old with stains, and television didn’t work. Do not stay here!
Business response:
Dear Steven, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely prov... read more
Bad receptionist
Business response:
Dear Mina, Thank you for taking the time to leave a review and for staying with us. Please accept our apologies for the lack of attentiveness you encountered at our front desk. Warm, thoughtful, and attentive service is a top priority, and what you experience is not typical. Please know that this will be addressed. Thank you for being so patient, and we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
The front desk person never asked for ID and or wi I wasn’t able to make it to that area and I realized that the room was non refundable. I had a suspicion that someone else had checked into my room. I called the hotel and at first the man said that someone checked into my room then he denied it. I have had a problem with a stalker that knows everything that I do I my phone because my phone has been cloned for 2 years. I realize that they are supposed to ask for ID when you use a third party to book a hotel room, which I wil... read more
Business response:
Dear Tammy, Thank you very much for taking the time to share your feedback with us. Your comment is significant to us, and we want you to know that we always prioritize our guests' safety and well-being and that proper identification is mandatory upon check-in. Rest assured, no guest was checked in on behalf of your reservation, as it was a no-show. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern for improving our guest services, and we look forward to se... read more
The photos seem to have been taken a very long time ago. The rooms are dark, the smell is terrible and the bathroom looks scary to use. Not worthy of being an Extended Stay America experience.
Business response:
Dear Jorge, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
There was no breakfast. It was a scam. They should not advertise that they give breakfast
Business response:
Dear Badal, Thank you for taking the time to give important specifics in your evaluation of our hotel. We want to apologize for not meeting your expectations regarding breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we hope to have the privilege of hosting you again soon.Sincerely,Hotel Management
Upon my arrival at Extended Stay America, I was informed that no rooms were available, and they claimed to have notified Expedia to pass on the message to me. However, neither Expedia nor Extended Stay America contacted me regarding this issue. Despite this, my credit card was charged for the booking. I reached out to Expedia, who redirected me to Extended Stay America, while ESA insisted I should contact Expedia. Both companies have displayed a lack of professionalism and seem indifferent to customer concerns. I have decide... read more
Business response:
Dear Jignesh, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest conv... read more
A ne pas louer pour votre sejour 1 Premièremt ils annonce un déjeuner = faux c'est du cafe,the,chocolat chaud et des beigne en sachet 2 c'est pas un hotel ya beaucoup de resident local qui i vive = ca laisse a desirer 3 les couloir vue les résident local qui i vivent ya une belle odeur tres particulière = odeur de cendrier et de vieux couloir de mon grand-père 4 les couvertures du lit = 2 tâches inconnue sur le dessus Sérieusement pas trop safe comme place je vous le déconseille fortement
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.