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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took them days to remove snow and they did a poor job. Nice patch of ice right in front they never bothered to address. Front staff often MIA. Room was dirty. Avoid.
Business response:
Thank you for reviewing your stay with us. We regret our front desk staff was not available during the time mentioned and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. Sincerely, Hotel Management
How can someone sleep on a room like this speciall The room I was given was the on for the place but for me it wasn’t maybe cuz they need to change carpet or clean it but I don’t know people can stay on a room with a carpet looking like that or maybe that’s the way the carpet floor looked like intentionally I was on a romantic night with my partner and I almost loose him cuz he thought I was a cheap motherM but I didn’t know cuz the pictures for the hotel looked great
Business response:
Thank you for reviewing your stay with us. We are sorry for the disappointing experience you had and apologize for the cleanliness issues you encountered. Please be assured we have shared your feedback with our housekeeping team and will make sure we are more diligent going forward. We hope to have a chance to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Business response:
Albanesa, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The staff is unprofessional and rude. Anytime you ask for any help they act like it's a problem
Business response:
Bill, thank you for being our guest. We apologize for the service issues you encountered and regret the disappointment it caused. Your feedback has been discussed with our entire team to make sure this is not repeated. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Nadia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Didnt get what was paid for Didnt get what i paid for. Booked a one queen bed studio and then gave me two double beds. This is the second time this has happened to me.
Business response:
Thank you for returning to our hotel. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you reserved was unavailable. We value you as our guest and regret the inconvenience caused. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. ... read more
The hotel allowed our company to book and by the time the employees arrived to check in, there were no available rooms. At 2am we had to call around neighboring hotels to book.
Business response:
Scott, we apologize that we did not have any suites when your group arrived at our hotel. We understand your frustration, and we assure you we made every attempt to correct the matter. We are reviewing your situation with our team to see what went wrong. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.