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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the rate
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. We offer our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to provide a better visit. Sincerely, Hotel Management
VERY UNHYGIENIC FACILITY FALLING APART AND THE USE COVID AS AN EXCUSE NOT TO CLEAN ROOMS IF A PERSON FROM OFF THE STREET CAN NOT RENT A ROOM SOMEONE IS STAYING IN THEN HOW IS IT OKAY FOR SOMEONE WHO IS GIVING PATRONAGE TO THE HOTEL TO HAVE DIRTY SHEETS THE SAME TOWELS FOR AN EXTENDED PERIOD
Business response:
Thank you for being a guest at our hotel. We are sorry to know you were unhappy with the overall condition of our hotel and the housekeeping policy. We truly regret the inconvenience you had while staying with us. Please know, fresh towels, linens, and toiletries are available at the front desk and are provided as often as needed. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
IT IS MIND BLOWING HOW POORLY THE ROOMS ARE MAINTAINED THERE IS NO WAY THEY WOULD RENT A ROOM THAT FLOOR NEEDS TO BE VACUUMED AND IF THE GUEST IS REQUIRED TO DISPOSE OF TRASH AND CHANGE THEIR SHEETS AND SWITCH TOWELS WHAT EXACTLY IS THE SERVICE IS BEING PAID FOR IF IT IS JUST THE ROOM THE RATES DOES NOT NEED TO BE AS HIGH
Business response:
Thank you for being our guest. We are disappointed to know you were not happy with your stay and that you felt we did not merit the rate you paid. We are sorry you were unhappy with the hotel policy for housekeeping and towels. We also apologize for the cleanliness issue in your suite. We will share this with our housekeeping team to be more diligent. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
THE CLEANING IS HORRENDOUS OT MAKES ABSOLUTELY NO SENSE TO PAY FOR A DIRTY ROOM ESPECIALLY IN COVID THE UPKEEP OF THE ROOM NEEDS TO BE REVISED IMMEDIATELY
Business response:
Thank you for being our guest. It was disappointing to read about your review. We sincerely apologize for the inconvenience you had due to the cleanliness issue in your suite. Concerns like yours are taken seriously, and we will promptly address them to our housekeeping team to deliver spotless accommodations. We hope to accommodate you again and regain your trust. Sincerely, Hotel Management
We came to check in after 6 hours trip , as we got to the hotel they said it fully booked , person at the front desk was so horrible, can’t believe . He through us out . We stay in our car after all this happened.
Business response:
Vineet, thank you for taking the time to share your comments. We are sorry for being unable to accommodate you this time. We regret the inconvenience this caused. We also apologize for the inconvenience caused by one of our front office associates. We will utilize your comments to ensure our team delivers better service. Sincerely, Hotel Management
The cleaning conditions especially in Covid is very poor
Business response:
Thank you for your review. Our guests' well-being has been and continues to be an integral part of our safety policies and procedures, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Never staying here again. The front desk guy was SOOOOO rude! I tried my hardest to be kind to him but he was so nasty & making me feel bad because I checked in at 2:30am! He threw my room key at me, he had a nasty attitude & overall his demeanor was just mean & nasty! NEVERRRR will I EVER stay at that extended stay. It makes me upset because extended stay is my fav local hotel. I'll be booking the lawrenceville one next to the mall only from now on! The time of my check in shouldn't be his concern, he doesn't know if I was ... read more
Business response:
Lizmarie, thank you for your loyalty to our brand and your feedback. We sincerely apologize for the behavior of one of our associates at the front desk. We assure you we will utilize your comments to enhance our service level. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
I booked a room and it wasn’t available
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Denied a hotel stay I was denied access to my stay. I paid you guys but the hotel said they canceled my reservation because the hotel was booked. I’m demanding a refund Robin Muhammad 6099648817 Reservation # Hotels.com reservation confirmation 9186462585194 - Extended Stay America - Princeton - South Brunswick - Monmouth Junction
Business response:
Robin, thank you for reaching out with your reservation-related concern. We apologize for what transpired and appreciate your patience. We will follow up on your comments with the appropriate individuals to see what went wrong, so please allow us some time to fix this matter. Your feedback will assist us in our efforts to continually improve our service and guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.