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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t Waste your time I live 70 miles from this location. I called the hotel prior to booking my reservation to ensure the room with the queen bed was available before booking. I spoke with the reception that ensures me it was. I called at 11:01pm booked the room by 11:06 with confirmation. I arrived to the hotel for the receptionist that took over the overnight shift to tell me there was only a double bed available. My boyfriend and I live 200 miles away from each other we came here to spend time together just to be uncomfo... read more
Business response:
Jacinta, thank you for being our guest. We are sorry for the reservation issues you and your boyfriend encountered while you were here. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
not worth it very old building. not clean at all!
Business response:
Dennis, thank you for sharing your feedback. We are sorry for not meeting some of your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again! Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Disgusting - and Staff is Awful! The most disgusting of all Hotels on this road or in this area. The room stinks, the beds are tiny. The bathroom is moldy and has a bad odor as well. I also left a package behind at this Hotel and when I requested the package be sent back to me they did not do as any other respecting establishment would and just ship it to me, they requested that I send a prepaid shipped package and then they would send it back to me. However, I obliged and sent them the package, which they kept forgetting to... read more
Business response:
Thank you for being our guest. We always attempt at providing seamless service to our guests even after their departure but are sorry that although we delivered your left package, you were not pleased with our service. We also apologize for the issues you encountered in your suite and regret the inconvenience it caused. We will share your concerns with the appropriate teams to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our... read more
Too many dogs. A couple of them barked at us. Stinking hallways. Hygiene issues. Friendly staff but bad hotel policies.
Business response:
Thank you for being our guest. It was disappointing to know that we could not meet your expectations and that you did not experience a stellar stay. We offer our sincere apologies for the odor issue you encountered here. Your feedback for the odor in the hallway is discussed with the housekeeping team to do a deep cleaning. It was also disappointing to know you did not like our hotel policies. Again, we are very sorry for the unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Ho... read more
Staff was alright, Breakfast was only coffee and muffins. Wall outlets not working and one was broken and was unusable, no toiletries. No cups for coffee. Wi-fi did not work. Would NOT recommend this place even to my enemies.
Business response:
We are sorry for the disappointing stay you had at our hotel and regret you were unaware of our in-room amenities. Please know, kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. Also, items such as toiletries and bath amenities are available at the reception. We sincerely apologize for the problem you encountered with the internet connectivity in your guest suite. We have followed up with our engineering team to address this issue. We hope you will cons... read more
Our room was supposed to be non smoking and the room smelled like cigarettes. The bed smelled like smoke the sheets also. The kitchen was in bad shape. We had just driven for 12 hours and needed to sleep. We spoke with the front desk the next day as I wanted a refund for this but I was told that I had to contact Expedia and that you and them would talk and then send me a refund as the receptionist had said that the building was in bad shape and that they will be doing lots of renovations. Sincerely Bruce Grimble
Business response:
Bruce, thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Since you booked through the third party website, please reach out to them so that they can assist you with any further queries. Once more, w... read more
The staff wasn’t so friendly, it took about an hour to check in. Clogged toilet every time you use it, the 2 roomS I booked had the same problem.
Business response:
Thank you for your review of your recent stay. We are sorry that you found one of our staff members not friendly and for the time taken at check-in. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We are also sorry for the issues you encountered in both of your suites. Your feedback will be shared with the housekeeping team for review and action. We hope you will give us another chance to provide you with a better experience. Sincer... read more
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.