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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never to go back
Business response:
Dear Jerome, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Nothing unique about it
Business response:
Dear Lino, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
This place is the worst place I have ever went to Receptionist cursed me wanted to chase me out because of my name and asked to overcharge me I called the police to get me a room and stay the night there
Business response:
Ibrahim, thank you for taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
They did not give us the promised room. Makeshift bed was very bad quality. Room hygiene and cleanliness was poor
Business response:
Nitin, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Keep driving Very poor maintenance of facility and furniture. I literally sat down on an office chair at the desk and the seat came off all legs! Place smelled. Front desk manager/clerk was nice but disheveled. A lot if seedy people staying there, too.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel M... read more
Very badly maintained property
Business response:
Girish, thank you for posting a review of your recent stay. We are disappointed to learn about your experience, and we are sorry for not meeting your expectations with the overall condition of our property. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Stay away at all costs We brought our dog along with us so we were limited in our choices. I’ve stayed in other ESAs before for business and they were tolerable at best. This was complete garbage. Where do I begin? No utensils or plates in the kitchen, room and entire floor smelled, carpet full of blood stains, AC was noisy, TV hardly worked, beds hard as a rock, outlets were coming out of the wall, they didn’t even have Do Not Disturb signs available for the rooms. Service was non-existent, we stayed 2 nights and were ready... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.