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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv did not work at all
Business response:
Pashion, thank you for your candid evaluation. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team to make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
The property is not unique. I did not ike the alarm that was pulled at 7:30 a.m. and the free breakfast was very disappointing.
Business response:
Robert, thank you for taking the time to share your feedback. We are pleased you choose to stay with us. However, we are sorry for the inconvenience you experienced due to the alarm going off and for not meeting your expectations in regards to our grab-and-go breakfast. We have taken note of your feedback and hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Very disappointed It was not as I hoped it would be The desk clerk was not helpful I try to get some Silverware and pots and pans and dishes from my room The person in the front desk told me that they were for having meal time time to come back in an hour so I did and and they still didn't have anything ready for me I tried again the next day and Ended up just buying cookware. The hotel was not secure my floor that I was staying on smelt like marijuana It was supposed to be a non smoking hotel hotel but everywhere I would go... read more
Business response:
Robert, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Do not book here This place is not good. The room was gross. The bathroom had pee on the toilet. The room smelled like what all the homeless people living in the building were cooking. The continental breakfast consisted of terrible coffee and oatmeal packs. I want my money back.
Business response:
Anthony, thank you for your candid review as we do value your feedback. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Find Somewhere Else To Stay I am pleased that our pet could stay with us. The hotel/room was clean and very basic - hotel is outdated. The room was apparently “the last room left” - #122. The HVAC was loud/malfunctioning and had to be unplugged to sleep. The windows were stuck open making the room bitter cold. When I reported the problem, I got the patronizing, “Yeah. Ok. Whatever” look. We won’t be back.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the issues you encountered regarding the air conditioner. We will review this with our maintenance team and make sure the problem is resolved immediately. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return to experience our hotel as we would h... read more
On the day we were to check out I found 3 Roaches managed to kill two. This one was in our towels. When we came back from our event the room wasn’t clean.
Business response:
Lynn, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.