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Extended Stay America - Princeton - South Brunswick
- Hotels
- S. Brunswick, NJ
About this business
Location details
4230 US Rte. 1, S. Brunswick, NJ, 08852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fact that my debit card was used without my authorization is a huge issue for me
Business response:
Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Thanks for making drive an extra half hour in the middle of the night to find another place
Business response:
Thank you for taking the time to share your feedback. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Thank you again for your candid feedback. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Lobby smelled like weed, rooms dirty with a smell of trash, old bathroom, holes in carpet, very sketchy clientele
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
They gave away our room for some reason before we checked in and we were given the last room they had available. The room smelled horrible and the TV kept freezing up. Sent concerns to the hotel but never received a response. Very disappointing.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered in it. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rooms but hygienic
Business response:
Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Waste of money
Business response:
We apologize for not meeting your expectations during your recent visit and causing any inconvenience. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - South Brunswick
How is Extended Stay America - Princeton - South Brunswick rated?
Extended Stay America - Princeton - South Brunswick has a 3.4 star rating with 1,833 reviews.
When is Extended Stay America - Princeton - South Brunswick open?
Extended Stay America - Princeton - South Brunswick is open now. It will close tomorrow at 12:00 a.m.