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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was out of service due to repairs. Room had a strong odor of curry, stains in the carpet, and found small cockroach in the kitchen. Only stayed for one night and reported these issues to the friendly front desk staff, who assisted in refunding my stay.
Business response:
Dear Dennis, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel ... read more
Very horrible there was many of complaints to the front desk about the shower being broken. The manager refused to switch rooms and became very nasty and rude the house keeping staff attacks customers.
Business response:
Dear Jebadiah, We apologize for the inconvenience and disappointment you experienced during your stay. This does not meet our standards of service and hospitality. Your feedback is concerning, and we will address these issues with appropriate individuals to ensure a better experience for our guests in the future. Please know that your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. Thank you for your understanding.Sincerely,Hotel Management
The room was basic and adequately clean; there was only one trash can. There were no bedside plugs for charging electronics. There was no coffee or tea in the room. No cups or plates were provided in the kitchen area. But the most upsetting thing was that they advertise breakfast but only provided a "grab and go" that consisted of a few sugary granola bars, some sugary packaged muffins, and some packaged oatmeal. We counted on having breakfast, we paid for breakfast, we were in a hurry, and this was extremely disappointing a... read more
Business response:
Dear Andrea, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Since... read more
The rooms and hallways smelled of cigarettes and weed and our room was incorrect and they put us in a smaller room
Business response:
Dear Lindsey, Thank you for sharing your reviews and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Smoking is never allowed inside the hotel premises. Further, we shall work with our housekeeping team to address the problems you mentioned and ensure they are not repeated. Our front desk team is accommodating and available 24/7 to help you. Please allow us another chance to serve... read more
Poor Breakfast. The elevator was out of order. We had to pull our luggage by stairs. It was a great Joke in the name of breakfast
Business response:
Dear Guest, Thank you for taking the time to share your experience with our hotel. We are sorry that you had difficulty with the elevator and that the breakfast did not meet your expectations. Your feedback is valuable to us, and we will take the necessary steps to address your concerns. We continuously work to improve our services and ensure our guests have a great start to their day. We hope to provide you with a flawless visit on your next trip to the area.Sincerely,Hotel Management
Already noted, no elevators no courtesy from the front desk staff deliberately given 3rd floor room at 3 am knowing the baggages would be heavy to carry from the stairs. Rooms were damn smelly (smoky) lots of noise sroung the rooms.
Business response:
Dear Sharath, Thank you for sharing your experience; we love that you could join us. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.