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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WARNING ! The room had sticky fingerprints everywhere, broken window sash with torn screen, trucker fixing his right at five in the morning with a hammer, idiots smoking in the back exit hallway including the staff, and I saw no type of security except for the girl at the front desk doing her nails ! I'm so done !
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures to ensure our hotel meets our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We wo... read more
poor stay the WiFi didn't work. Trouble with the tv
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the maintenance and Wi-Fi issues you experienced. In response to your feedback, I will be sure to look into the Wi-Fi issues you mentioned to ensure that everything is functioning properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across... read more
Probably won't stay here again As extended stay places go I would rate this one on the bottom half. It is really basic, emphasis on the BASIC. The are no supplies for the kitchen in the kitchen (although most can be ordered from the front desk), we called three times to get things the first day. The bathroom is campground basic and the towels are very thin. The bed linens were also very scratchy. Two of the chairs in the room were in less than stellar shape including a recliner which didn't recline without a lot of work and ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town... read more
Disappointed.... Needed a Pet Friendly Hotel, so Found this one on Hotels.com. booked for two nights as I was visiting family in town. Service was very good, checked in late, so Frank was the only one there. Hotel itself is Terrible. Dirty rooms, smells bad. Frank went out of his way to get me a clean "er" room. Went through 4 rooms before we found one that was acceptable. I'm not too picky, but this Hotel was pretty gross. I would not choose to stay there again. I was very surprised that an Extended Stay America was so un k... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
DISAPPOINTING!!! We have stayed at your hotel in the past with no problems. However, this past weekend my daughter and I stayed at your hotel in Princeton, NJ and was very disappointed! There were TONS of stink bugs in our room/bed (!) which I had to repeatedly flush after calming my daughter!!! The next morning we realized that there was a hole in the window screen and apparently someone had opened the window for fresh air and that is how they got in...they were just everywhere - in the window and crawling on the curtains!!... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
suburb not always suburb No one cleaned room. You had to go get our wn linens while bringing the dirty linen in return. All the money paid for this only tone treated like 2nd class citizens. NEVER AGAIN!!!
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
If you can stay anywhere else....do so! This is a pretty rundown hotel mostly occupied by longer term tenants (i.e. construction workers, etc.). Everything is in need of updating as the furnishings, walls, bathrooms, halls and lobby area are pretty beat up. I guess there's a reason why it was one of the only hotels in the area with availability. I definitely won't be staying there again though.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,905 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.