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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not easy to enter Used mainly for long stay contractors.had to go to the front desk to get plate,utensils to east. Needed repair. Dirty bathroom.
Business response:
John, thank you for reviewing your experience at our hotel. We apologize for the cleanliness issue you had with your bathroom which led to a disappointing stay. Your concerns have been shared with the teams so we can correct our process, and we would appreciate another opportunity to provide you with a better experience on a future visit. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Alice, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Wouldn't go back. Never stayed at an extended stay where there was NOTHING in the rooms. I had to ask for pots, pans, coffee maker and it was a Friday and they were out of coffee cups?? No toaster? No pot to boil pasta? No knife to cut thing up. And the kennel next door was great with the constant barking for hours in the morning.
Business response:
Liz, in our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, Hotel Management
STAY FAR AWAY Horrific. I have stayed at literally hundreds of hotels/hostels for work and travel and I will tell you I would pick a $15 dollar hostel over this hotel. First I get there and there's zero parking because they're paving. fine. Then I get called at almost nine pm that I have to move my car because they weren't supposed to block off the parking lot until the next morning! So i go down and move my car and then HAVE to move my car by 7:30 am the next morning or its getting towed. Really? 7:30 is the best time? I ca... read more
Business response:
Kelly, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Problème de réservation Arrivé sur place tard le soir ,belle accueil mais déjà un problème ,il trouve pas la réservation déjà payer , après quelque minute il nous offre une chambre et nous dis qu'il vont démêler ca le lendemain car leur ordinateur ne fonctionne pas , pas moyen d'avoir du wifi car ordinateur ne fonctionne pas. La chambre est très propre et belle ,salle de bain rénové et lit confortable. Petit déjeuner = café ,Mini muffin pas bon et barre tendre donc oublier ca pour déjeuner Puis venu au matin ils veulent nous... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Ghetto Not a place to stay. I left and found anothrr hotel. It cost more but it was worth it.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
It was not good than expected.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
AC too cold and couldn't get it to regulate
Business response:
Patrick, please accept my apologies for the issue you experienced with the HVAC unit in your room. I have shared your feedback with my maintenance team to check and fix it immediately. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.