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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
when we arrived and were told that they could not speak to us till 3:00. I booked a block of 4 rooms they had 3 on one floor and 1 on another floor had to wait while they check to be sure the room were ready
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the wait time you encountered at the time of check-in and the inconvenience it caused. Your feedback will be used as a training tool as it will help us to improve our future guest's experience. Thanks again for your review. We hope you will be back to our hotel so that we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room had left over chips from a previous occupant on the floor. The dust ruffle around the bed was ripped. There was only one person helping people check in so it took a long time to check in.
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
No room service. New towels were not provided. No soap or shampoo. The room bed and the carpet were messy
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness issue you encountered in your room. We have shared your concerns with our housekeeping team, and we will be more diligent with our efforts moving forward. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Fresh linens and towels along with any toiletries are always available at the front desk. We’re sorry if this was not explained to you at the time of your arrival. We hope you will stay ... read more
would never go back dark dirty noisy. No clean towels provided
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Please give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
酒店设施沉旧，服务员态度不好！懒！酒店毛巾少，服务员懒，不肯给锅碗。 还是一个老的黑人服务员，态度好一些，给找锅碗，毛巾等，总的来说服务一般。
Business response:
Jenny, we apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Breakfast was a cart with granola bars and packets of oatmeal you could mix into a coffee cup with lukewarm water. The staff was friendly and gregarious. But the place is cheap and run down.
Business response:
Thank you for taking the time to share your feedback. We are glad to read you liked our courteous associates, but we are sorry that you were unhappy with our breakfast offerings. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please consider staying with us again in the future. Sincerely, Hotel Management
추천안합니다 룸 먼지 등 청소 상태 최악, 수건 비누등의 비치도 안되어있고 주방도구 달라고하니 없다고그러면 끝이고 아침 오트밀도 없고 이번이 두번째인데 가지마세요
Business response:
Dongwoo, thanks for being our guest. We sincerely apologize for the inconvenience you encountered here. Your feedback regarding cleanliness and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. Since we are an extended stay property, our guests often bring their personal items Toiletries and other items but these are also available upon request at the front desk complimentarily. Towels are available and complimentary at the front desk. Please consider... read more
I had a reservation (a copy of which the hotel had when I arrived) but there was no room available when I arrived to check in. Furthermore, this happened to two other guests during the time I was dealing with the hotel staff. The hotel's solution was to relocate me (and the other guests in my situation) to a sister hotel that was 5-miles away (and in a much worse location). This appeared to be a deliberate business decision (to overbook the prime location and then try to shuffle guests to the location with lower demand). Thi... read more
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
It's a great location and the staff is nice but the rooms aren't clean. There were hairs in the bath tub, in the sink-- it was clear the room hadn't been properly cleaned at all between stays. The refrigerator sounded like it was on the verge of breaking down.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,905 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.