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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will be back to Princeton, but will never stay here again. There seems to be a lack of communication and/or lack of leadership at this location, the staff was very nice and gave me no trouble with my complaints, but it just seems like a disorganized place. When I checked in, I went to the first room they gave me and it had not been cleaned, they immediately were apologetic, gave me another room and offered me a discount on my stay which was fine. I also asked the woman working the front desk if I could extend my stay anoth... read more
Business response:
Thank you for taking the time to post a review. We are glad to see you had an overall good stay, but we apologize for failing to meet some of your expectations. We appreciate you letting us know how we can improve as well as what we are doing right. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Expedia has it on website that the hotel came with things that it really didnt. The hotel is aware of this problem and does nothing about it. Dirty clothes was left in draw and room. Total disappointment .
Business response:
Thanks for taking the time to review our hotel. We truly apologize your stay was not to your expectations. Your feedback has been discussed with our housekeeping staff to be more diligent with their efforts and also with our front desk team to thoroughly inspect the suite before accommodating it to our guests. Thanks once more, and we hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Not happy Very bad smell in room. Room was not cleaned properly. Breakfast is just joke. I work 1 mile away Mon to Fri but I have decided not to book this hotel again.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Newish hotel that is already beat up. Unfriendly desk clerk, not even a drinking cup in the room. Pillows were disgusting, cheap towels and sheets. Will not return.
Business response:
Robin, we apologize our facilities and services were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Towels were dirty, room wasnt so clean. Was locked out of my room , door locks were broken didnt feel safe, honestly wont choose this place again
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
比较差 门锁一直不好用，离开的那天服务员才发现是电池的问题。所谓的早餐只是一杯咖啡和随意的燕麦CRUNCHY BAR。太骗人了，并且附件很不方便找到吃饭的地方。
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Extended stay really means what it says There’s no restaurant or food: breakfast is grab and go granola bars. They have deals on renting dishes. This isn’t really a hotel, it’s what it says: for living in for weeks or months. It’s all a bit run down, with thin doors and walls. I moved to a real hotel immediately.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Ok stay It was ok I could have went to the Marriott but was only passing through. Front desk was nice and friendly. I was even updated to a bigger room but the room was dirty and the windows were open and hard to close when I checked it. Not worth my 86 dollars. I’ve stayed at better extended stays before this was poor.
Business response:
Thank you for your feedback. We are pleased to know you liked the service provided by our Front Desk staff. However, we are sorry for the cleanliness issues you had in your room and regret the inconvenience it caused. We have shared your concern with our team to ensure no future guest experiences the same. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.