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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms smelled of curry, cooking. Fire extinguisher hanging from ceiling. Hair on blankets. Hairdryer not working.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Don't stay here! They overbook and move people. They overbooked and did not honor one of our reservations. We had a group staying there and they moved one party to another hotel far away even though we'd asked for a late reservation and party arrived by 6:30 pm. DON't book here. You'll be disappointed in customer service and professionalism of manager. After that they didn't even discount of offer room complimentary. Didn't even pay for a cab for group to meet with rest of group the next day and it was a long cab ride.
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
Worst hotel experience, stay away! I traveled with my father and we reserved a double room two months before the date of arrival. When we arrived to the hotel, at 9pm, the receptionist told us they had decided to change our reservation to a single bed without letting us know beforehand. The receptionist Nia did not understand why we were angry. After a lot of shouting she agreed to let me speak to the manager Alicia, who arranged for us to stay in a so-called deluxe room where i slept on a folding couch. Both Nia and Alicia ... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. S... read more
Wouldn't uses this hotel again!
Floor smelled horrible and the room was musty smelling and not clean. There was a hair found in the bed and everything was sticky.
A prison is extended-stay if you don't get paroled Not one, but two non-working drains. One was quite simple: the plunger disconnected from the stopper. It would've taken me two seconds with the proper wrench to fix. But despite it being only 9-ish, I was told there was no-one on duty to service it. The "breakfast" consisted of granola bars or packs of dried oatmeal, with nothing to cook the oatmeal in in the rooms. There had been muffins, but I missed the last ones. Not fresh muffins, though: just the kind you find in a ve... read more
not so great This hotel room remind me of 1980, this hotel need major upgrade.
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.